Taylor Walton LLP appoints Quiss to manage IT services

Following a competitive tender, law firm Taylor Walton has appointed IT managed service provider Quiss Technology to support the firm’s ongoing digital transformation project.

Taylor Walton provides a range of legal services for both businesses and individuals in public and private sectors, with more than 150 committed professionals spread across the firm’s three offices in St Albans, Luton and Harpenden.

Nick Hayne, Head of Professional Services at Quiss Technology commented: “Like so many successful law firms, Taylor Walton uses a range of solutions providers to manage and maintain their IT resources, supported by a small in-house IT team.

“Whilst cloud is very much the only answer for many service providers, our ability to deliver the solution that suits each client, rather than what’s easiest for the service provider, gives us an advantage in competitive pitches

“In this case, our technical teams worked hard to understand how best to integrate cloud and on-premise solutions to deliver a more streamlined, efficient IT service for Taylor Walton.
“Many of the current solutions have their own support functions, but our vast experience of the legal sector and its myriad applications ensures we can offer a more comprehensive and consolidated solution with our Works managed service.

“There is often a degree of technology creep in any business, but we are confident we will deliver a more effective and efficient IT ecosystem that will help Taylor Walton connect and collaborate more closely with its clients.”

Taylor Walton is the latest addition to Quiss’ roster of legal sector clients, with the company supporting many thousands of users across the country through a simple, comprehensive managed service solution providing guaranteed service levels and unlimited support from their UK-based helpdesk.

Dermot Carey, Taylor Walton LLP Managing Partner, said of the appointment: “Quiss came highly recommended for their experience supporting law firms of our size and we were keen for them to be part of the tender process.

“To meet our future plans, it was important to appoint a firm that has the resources needed to work with our current on-premise solutions, while supporting our digital transformation journey and integrating cloud resources as necessary.

“Clients expect more from their legal advisers these days and an effective, secure IT environment will ensure our people have access to the information and systems they need to continue delivering the excellent client service for which Taylor Walton is renowned.

“Having access to the 35-strong helpdesk team at Quiss offers a greater confidence for all of our people that any issues they encounter with any of the applications or systems they use will be resolved quickly and with minimal user downtime.”

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