Managed Services

We recognise businesses rely heavily on their IT infrastructure to drive productivity, efficiency, and growth. At Quiss, we understand the critical role technology plays in your organisation’s success, which is why we offer comprehensive IT managed services tailored to your unique needs.

By partnering with Quiss for your IT managed services, you can focus on your core business operations while we take care of your technology needs. Our proactive approach, industry-leading tools, and experienced professionals ensure that your IT infrastructure remains a strategic asset, enabling your organisation to achieve its goals and stay ahead of the competition.

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Infrastructure Management and Support

Our team of certified experts provides end-to-end management and support for your IT infrastructure, ensuring optimal performance, security, and reliability. From servers and networks to storage and backup systems, we proactively monitor and maintain your infrastructure, minimising downtime and maximising uptime for your mission-critical applications and services.

Service Desk Support (Levels 1, 2, and 3)

Quiss offers a multi-tiered service desk support structure to address your IT support needs promptly and effectively. Our Level 1 support team is your first point of contact, providing initial triage and resolution for common issues. More complex problems are escalated to our Level 2 and Level 3 support teams, comprising highly skilled technicians and subject matter experts who can resolve even the most intricate IT challenges.

N-able Infrastructure Monitoring

To ensure proactive monitoring and management of your IT environment, we leverage the powerful N-able suite of tools. N-able’s advanced monitoring capabilities allow us to detect and resolve potential issues before they escalate, minimising disruptions and ensuring business continuity. With real-time visibility into your infrastructure’s performance, we can make informed decisions and take preventive measures to optimise your IT operations.

License Management

Effective license management is crucial for compliance and cost optimisation. Our license management services provide a centralised platform to track, manage, and optimise your software licenses across the organisation. We ensure you remain compliant with licensing agreements while identifying opportunities for cost savings and streamlining your software procurement processes.

IT Lifecycle Management

Technology assets have a finite lifespan, and managing their lifecycle is essential for maintaining operational efficiency and minimising risks. Our IT lifecycle management services encompass asset procurement, deployment, maintenance, and retirement. We work closely with you to develop a comprehensive lifecycle strategy that aligns with your business objectives, ensuring your IT assets are up-to-date, secure, and optimised for peak performance.