Leading IT specialist Quiss Technology has been praised for its work upgrading one of Lincolnshire’s fastest growing businesses. The Bulldog Hotel Group (BHG) has invested in a new IT infrastructure to support the needs of more than 60 employees spread across its seven hotel sites.

Following a review of the group’s existing service, Quiss recommended BHG establish a hosted desktop environment. The new system is designed to make it easier for staff to communicate and provide help to resolve issues at each of the hotels, as well as their own.

Director of BHG, Kevin Charity, commented: “We’ve grown our portfolio of hotels in recent years and with 65 users across seven sites, the original IT infrastructure was unable to cope with the increasing demands placed upon it. We knew we needed to make improvements and good advice would need to form part of the solution.

“The decision to hire Quiss Technology was an easy one to make; they came highly recommended. We were aware of a number of clients they already have spread across Lincolnshire, with nothing but positive feedback about their service. We were confident that on meeting to discuss our requirements we would get the honest practical advice we needed; they certainly didn’t disappoint.

“We not only wanted immediate improvements, but needed to future-proof our operation. Our new robust and reliable IT infrastructure addresses not only the current issues impacting our business, but also allows for our expected future growth.

“The aim of the upgrade was to allow closer collaboration and interaction between all our users, across the seven sites, to ensure we maintain the high quality service our clients have become used to and that helps set us apart from our competitors.”

Commercial Services Manager at Quiss Technology, Matt Rhodes commented: “We were faced with aging technology that didn’t offer the performance required by the expanded business.

“When you are tasked with establishing a new IT infrastructure for a business like the Bulldog Hotel Group, it’s important to get a good understanding of the business and its aspirations; where it wants to go and how that can be achieved.

“The deployment of a hosted desktop solution allows all the users to log in from any computer in the office, home or even out on the road and access all their applications and data, to help improve productivity. The new email service with advanced anti-spam filters will certainly improve connectivity and free users from unnecessary admin jobs.

“The ability to access the full Office 365 suite of applications via the virtual desktop infrastructure will ensure the business is future-proofed for upgrades and patches all in one go, rather than worrying about individual machines and accidentally introducing a whole range of compatibility issues. Further resilience has been delivered with an improved storage, back-up and replication solution, managed by the hotel group.

“From the initial consultation, IT audit and review, we were able to understand more about the unique requirements of the business and meet their current needs and set them up for the future. We ensure IT is an enabler for business growth, not a stumbling block and that will always be our focus.”