Leading managed IT services provider Quiss Technology is celebrating a raft of contract renewals, with four current law firm clients signing new long term support agreements.
Quiss is renowned for its work in the legal sector, with a range of services designed specifically for law firms, many of whom still require support for existing on-premise infrastructure.
Clive Taylor Operations Director for Quiss commented: “We are confident the offering we have shaped for the legal sector is a compelling one and winning new clients demonstrates we understand the needs of law firms.
“However, it is even more gratifying when existing long-term clients sign new contracts because it not only demonstrates we have the right services available, but highlights the quality of our service and the benefit it continues to bring to our legal sector clients.
“The legal sector is a dynamic environment and now places great demands on technology to keep lawyers and their clients connected. Against this backdrop it is our ability to not only react to problems if they arise, but to address potential issues before they materialise that continues attract new clients and ensure our existing ones renew their contracts.”
Jonathan Swan, Operations and IT Director for Roythornes Solicitors, one of the firms to renew their contract said, ”The legal sector continues to undergo a period of significant change, with even the strongest firms seeking greater efficiency and looking to technology to help improve productivity too.
“Quiss has impressed throughout the term of the contract by not only fixing what breaks and solving any problems we faced, but also by offering proactive advice to help us shape the future of our firm. With question marks over the cost benefits of some Cloud-based solutions and server locations, like many other law firms, we still prefer an on-premise solution; it’s our data and we take the responsibility for keeping it secure and confidential very seriously.”
“It’s important for any business to assess what’s on offer in the market when considering outsourcing services. The fact that Quiss is ISO 27001:2013 certified certainly helped inform our decision, but the overall reliability and performance of our systems together with the service received over the last few years was the determining factor in re-signing with Quiss – it’s all about confidence.”
Taylor concludes: “Our continued success depends on ensuring we live up to the terms of the contracts our clients sign, from helpdesk response and fix times to advice on third-party applications and new technology. Each client retention is an endorsement of our service and our ability to live up to the promises we make.”
Since its formation in 1988, Quiss Technology continues to support a large range of law firms from smaller 5 & 6 partner practices to large international and multi-site firms, with services shaped to the individual needs of each client.