Training continues to help improve productivity

We often talk about technological advances, new apps and upgraded versions of familiar favourites, like Microsoft Office.

But as is the case with most tools, unless you are trained how to use them effectively, you will never use all the features, or be as productive as you can be.

At a recent presentation, I delivered a short overview of the work my team and I have undertaken with a number of our law firm clients across just two months this year:

  • 41 training sessions including 8 MOS Excel certification exams & a charity training day delivered over 15 days
  • Training delivery for a rollout of Intapp Time recording & implementation of a Bitesize training plan delivered over 12 days
  • 38 MS Office Bitesize training sessions delivered over 5 days
  • Roll out of a MS Word internal certification programme & MOS certification training delivered over 10 days

In the same period, the team was also available to help users get to grips with newly installed systems at new law firms joining our roster.

Many of the sessions delivered in-house at our clients’ involved content from our Bitesize range, which last 30-45 minutes and cover all the popular apps and are designed to improve productivity and effectivity of every user, whatever their competence.

One of the most popular has been ‘Outlook Working Smarter’, which demonstrates how individuals can use rules, flags, categories and conditional formatting in Outlook to save time and effort when organising email messages and calendar appointments.

The sessions typically involve a trainer and at most 6-8 individuals from across the firms, who can be spared for a short session more easily than an afternoon off-site – it’s not all about productivity, profitability comes in too.

Growth at Quiss

The popularityĀ of our training services, both as an integral part of those Qworks contracts that include unlimited training and as services purchased separately has required the expansion of our training team.

We are working towards having 5 Microsoft Office Specialist (MOS) Master certified trainers in the team, following the certification path we began in November last year – 4 have already achieved the required certification.

MOS Master 2016 is globally recognised as the premier certification in Microsoft Office, so certification demonstrates our team are right up to date with the latest version of MS Office and highly skilled in its use.

More customers are expressing an interest in working with us to help their people achieve the same certification, choosing one application in which to excel, like Word, which remains the most popular.

The growth in our training team and the number of days spent at our clients’ offices clearly shows there is an appreciation of the benefits delivered by focussed training undertaken in bite size sessions, when it is most convenient.

If it’s time you got more out of your Microsoft Office 365 subscription and believe your people would benefit from more training shaped for your organisation, please get in touch and we’ll come and discuss your needs in detail.

James Smith, Training Manager, Quiss Technology plc

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