Service focus delivers a strong year for Quiss

Despite all the noise about new technology, we are primarily a service business and our focus on delivering high quality managed IT services helped us deliver another strong performance, with turnover increasing by 12%, hitting Ā£8 million for 2015-2016.

A number of law firms signed support contracts during the year, ensuring the legal sector remains important to us, with Hextalls, Darlington’s Universa Law, Verisona Law and Phillip Ross Solicitors amongst those to recognise the benefits of our genuine sector knowledge and experience.

Growth of almost 30% over the last 3 years has been helped by diversification into new markets, with clients as diverse as National Windscreens, Arriva Trains, CET Infrastructure and EZE Group helping us spread our reputation beyond the legal sector.

“It is gratifying to report yet another good year, which keeps growth in line with our strategic plans.

“The legal sector has been a happy hunting ground for us throughout our 28-year history and remains so. But welcoming more clients from other sectorsĀ including the public sector demonstrates our managed IT service models works for any organisation seeking greater efficiency, increased productivity and more flexibility.

“Our strategic plan required us to re-visit the client service experience and the benefits of this re-focussing on service delivery are evident in our recent growth.

“And our ability to constantly improve our service, allows each of our clients to improve the service they deliver to their clients.

“We recognise developing the skills our people have allows them to deal more effectively with client issues and problems, so we have introduced personal development plans for every employee, from warehouse to helpdesk and sales to reception.

“We have now re-set our business, with incentives linked to customer satisfaction, not speed of response or the number of calls handled by the helpdesk team.

“We understand we need to engage more closelyĀ  with our clients and our people to find any gaps in our service; it’s the best way to improve what we do and how we do it.

“I am confident our people, our plans and our service now have the flexibility to evolve – we recognise the only thing that is constant is change.

“We are building an extremely strong team of talented individuals here at Quiss. With the right support and our continued investment in the business, we will not only maintain our current performance, but exceed expectations and deliver further growth next year.”

Andy Michael, Managing Director, Quiss Technology plc

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