Renewals define Quiss service quality

Leading UK-managed IT services provider Quiss Technology, is celebrating a raft of renewals, with Spalding-headquartered Roythornes Solicitors, Midlands-based Nelsons Solicitors and Clintons in London, all agreeing new long-term support contracts.

Managing Director for Quiss Technology Clive Taylor, commented:

“Much is made of new business wins, with the sense of the chase only adding to the satisfaction of victory. But for Quiss, it is the renewing of contracts that demonstrates the quality of the services we deliver.

When pitching for new clients, we explain our services and detail the qualities that make it unique in the legal sector. But it is only when we have delivered our services for the length of the contract, that the value we add to each client’s business becomes apparent and likely to ensure a renewal.

Three renewals in a short space of time confirm our legal sector reputation continues to help us retain valued clients and speaks volumes for the commitment shown by everyone within our business from the helpdesk technicians to our team of experienced technical consultants.

Contract lengths up to five years are a further demonstration of the value our clients place on the responsive, practical service we deliver and the confidence they place in having Quiss at their side as they focus on addressing the legal challenges their clients face.

This is not the first renewal for some of our clients and it is pleasing to move from service provider to trusted adviser for some as we help them on their journey of technological transformation in what is an increasingly competitive legal sector.

Every client is at a different stage on their journey and we are confident that our ability to shape the high-quality service we are known for, to suit the unique requirements of each client, is a major factor in the longevity of the relationships we build.”

Acquisition and consolidation in the legal sector ensure a regular flow of activity for managed IT services providers such as Quiss, typically tasked with integrating new people, new offices and legacy technology into secure networks.

With the growth of hybrid working across the legal sector showing little sign of abating, Quiss ensure their clients improve secure remote access for all their employees, whilst helping law firms connect, communicate and collaborate more closely with their clients.

Taylor concludes:

“A robust and secure IT platform is critical to every business and helping law firms understand all the different options is a major aspect of the service we deliver, ensuring systems are not just right for the present, but reflect the future growth strategy of our clients.

The qualified and experienced team we have developed with a deep and genuine understanding of the legal sector’s challenges, allows us to support law firms as they adopt Microsoft Azure to deliver the scalability, flexibility and security all modern business need to remain competitive.”

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