Quiss Technology deliver structured support

Managed IT services specialist Quiss Technology has signed a support deal with CET Structures Ltd, a leading provider of services to the infrastructure, civil engineering, construction, property and insurance industries.

Growing demand for the testing, monitoring and surveying services provided by CET requires a robust system that allows secure access to data for the firm’s team of highly qualified technicians and consultants.

Commercial Services Manager for Quiss Technology, Matt Rhodes commented: “CET has a growing reputation for the quality and responsiveness of its service, which relies heavily on its IT system and infrastructure.

“We understand that with the right platform, you can reduce costs, respond more quickly to business needs, whilst addressing the challenges of big data and mobility.

“Businesses like CET put their systems and service providers like us under more pressure than ever before to deliver resources faster, support new business initiatives and help them keep pace with the competition.

“To handle these demands requires a flexible, resilient infrastructure that is easy to manage and easy to scale. We have implemented new hardware and software to ensure CET have a system capable of handling their changing needs and ready to exploit new opportunities.

“An important aspect of our service is the constant proactive monitoring we undertake on the Infrastructure, which allows us to see and react to issues with disk space and memory issues. It is somewhat intangible for a client, but adds to the overall sense of wellbeing and instilled confidence.”

IT Manager for CET, Scott Hughes said: “We are the first line response for home emergency claims for several of the UK’s largest insurers and our reputation is built on the quality of our service and this requires our IT systems to be up to the job, every minute of every day.

“Part of the appeal when appointing Quiss was the scale of their resources. We have unlimited support, via their extensive 40-strong helpdesk. It was important to me to find a technology company who had the resource and skills to seamlessly support our business which operates 24×7 365 days per year.

“Through proactively monitoring our business critical systems, more serious issues will be dealt with within the terms of a rigorous SLA agreement. If the issue cannot be diagnosed remotely, Quiss will dispatch an engineer to our data centre, which offers real peace of mind that we can continue to deliver our service promise, regardless of what issues we may face. The team at Quiss really understand what support means and have ensured it is core to their offering and not just a box to be ticked on the agreement.”

Rhodes concludes: “As with all new business, we hope this will develop into a mutually beneficial long-term relationship. Attracting clients of this calibre, proves Quiss Technology has the right technical offering, backed by an unrivalled service quality.”

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