Quiss extends support for legal sector with client win

Following a competitive pitch, Cardiff-headquartered law firm Redkite Solicitors has appointed managed IT services specialist Quiss Technology, to implement an Azure Virtual Desktop with Teams solution across the business and provide a range of support services.

The growing business, with 16 offices across south Wales and South West England is a full-service firm, offering a range of legal services for businesses, individuals and families.

Quiss Technology Managing Director, Clive Taylor, commented:

“Winning new business in the legal sector is always satisfying and confirms we have a deep knowledge and understanding of the technology challenges faced by law firms.

In the fast-paced legal environment, it’s not just the need to resolve technical problems quickly that’s critical to our service delivery, but understanding how the appropriate technology will help increase productivity and improve efficiency for each client.

Our service covers each of the firm’s 220 users, many of whom have adopted hybrid working with their time split between office and home. This can throw up a different set of issues for our service desk team to deal with, but given our experience in the sector, there’s little we haven’t seen before.

The need for colleagues to connect and collaborate more easily has been addresses with the roll out of Azure Virtual Desktop across the firm, which combines scale, security and cost benefits whilst delivering a secure remote desktop from anywhere, at any time.

The support agreement incorporates everything a law firm might need from an operational and strategic perspective, based on the number of users within the business. It is a true partnership and our service can be scaled quickly to meet the changing needs of the business.”

IT Services Manager at Redkite Solicitors, Rachael Birch, commented:

“Our firm has grown significantly in recent years and given the large geographic spread of our business, connecting colleagues more closely with each other and with our clients was critical to our continued success.

Recognising the experience Quiss has of similar challenges with other law firms and their experience of implementing Azure Virtual Desktop with Teams across the legal sector proved a compelling argument in the selection process.

We are experiencing a period of sustained growth and the last thing we need to have to worry about is the scaling of our IT resources. Quiss has developed a range of services that offer any organisation a practical, pragmatic alternative to managing its own internal IT resources.

It instils confidence, knowing Quiss are on hand to offer strategic advice and ready to respond to any technical issues as they occur, minimising disruption in what are increasingly busy Redkite Solicitors offices.”

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