Service Management Expo is part of the Facilities show and is Europe’s only dedicated event for professionals working across service management, logistics, fleet management, facilities, operations, finance and IT.

The event took place at the ExCeL Centre in London and we were there demonstrating the range of our IT services, including Qworks our total managed IT solution and our converged telephony offering, Qvoice.

The exhibition provides all the latest information and the most up-to-date products and services, with lots of seminars and educational content designed to help keep senior managers apprised of important changes in their sector.

Once again Cloud computing and hosted desktop, or virtual desktop infrastructure if you prefer, proved hot topics of conversation, with many impressed by the potential savings on offer. But Terry Faria, our Telecommunications Manager spent his time explaining the many advantages of integrating voice and data into a single responsive and agile solution that gives users everything they need, whenever they need it.

Visitors to our stand were again impressed by the significant savings on offer with a unified communications solution that allows free calls between their different offices and remote workers, lower cost for outbound calls, lower line rental costs and lower maintenance and/or installation costs.

The ability for systems to be quickly expanded to accommodate growth in an organisation, with new extensions easily added or changed was of particular interest to those still cautiously optimistic about the continuing economic recovery.

Whilst events like this one are valuable for visitors and exhibitors, demonstrating the very latest integrated video-conferencing systems from the likes of Avaya and LifeSize, had more than one visitor question the sense of attending, when they could just have easily had a live chat with us back in the office – watch this space, is all we will say at this time.

We have already succeeded in securing new business from the event and made a lot of good contacts throughout the UK and internationally, but our decision to exhibit next year, may yet be overtaken by technology.