Managed IT services provider, Quiss Technology, is celebrating a raft of recent contract renewals, with four Lincolnshire-based businesses agreeing new long term contracts.
Renowned for its strength in the legal sector, only one of the new support contracts is for a law firm, with the others representing a diverse range of sectors.
The four to sign new agreements are law firm Roythornes, brewer and pubco Batemans, international fruit marketing and distribution company Worldwide Fruit and leading UK plastic recycling and manufacturing companies Luxus Ltd.
Quiss Technology Operations Director, Clive Taylor said: “New business is always good news, but a contract renewal is always more satisfying, especially for those responsible for delivering support on a day-to-day basis.
“The fact the businesses in question represent such a diverse spectrum of activities, highlights the continuing importance of a robust, resilient IT infrastructure regardless of the nature of your business. These businesses have all experienced increased efficiency thanks in part to outsourcing some or all of their IT function.
“And of course, signing new agreements demonstrates we have delivered support in line with our stringent service level agreements and continue to offer the IT support these businesses require to remain successful. Although we tailor our solutions to the unique needs of each client, these four businesses benefit from our total support package, Qworks.
“It’s no longer just about engineers turning up to fix a faulty desktop PC. Much of the support is delivered remotely by our large helpdesk team, supported by network specialists, with a lot of proactive monitoring ensuring we fix many issues before they become problems for our clients.
“The Cloud is important, but with a big rural county like Lincolnshire, a high-speed broadband connection for larger businesses remains a problem, so some clients prefer to retain some elements of their IT infrastructure on-premise. We are one of the few service providers with the ability to integrate and manage hosted and on-premise elements to deliver an integrated hybrid Cloud solution.”
Gordon Clark (Finance Director at Worldwide Fruit Ltd) said of their renewal: “Over the 11 years since our initial agreement, the support Quiss has delivered has been important to our growth. More than just solving problems, they have offered strategic advice and undertaken management of our third-party applications, allowing us to concentrate on our core activities.
“IT has become an enabler for growth, not a stumbling block. Delivering on SLA over the long term is more difficult and more important than any promises made at an initial pitch to win business. Quiss has lived up to and often exceeded the level of service they were contracted to deliver.
“They have demonstrated a clear understanding of the unique needs of businesses beyond the big cities, suffering with less reliable connectivity. The Cloud offers much, but it isn’t the total answer for every business. Our hybrid solution serves our purposes well and Quiss support us to a level that breeds confidence.”
Despite the growth of Cloud computing and hosted technologies, Tamworth headquartered Quiss, maintains a team of mobile engineers to assist with on-premise problems, whilst also helping clients with installation of new hardware and with office relocations.