Following a competitive tender, award-winning regional law firm Higgs LLP has appointed IT managed service provider Quiss Technology, to assist with the firm’s ongoing digital transformation and support the firm’s in-house IT team.
Higgs is an award-winning Midlands law firm, employing more than 200 talented individuals who deliver a comprehensive range of legal services. The firm prides itself on its heritage and reputation for consistently delivering exceptional standards of service to individuals and businesses.
Nick Hayne, Head of Professional Services at Quiss Technology said of the appointment: “Like all successful law firms, Higgs relies on a number of solutions providers to help manage their IT resources, supported by a dedicated in-house IT team.
“This team came under pressure during the pandemic, as it worked hard to maintain an effective and productive workforce, largely working remotely. This transition to remote users was handled well, but it meant a lot of time and effort was expended on resolving day to day issues.
“The need to outsource support for the simpler tasks was identified and after a strong pitch, we were appointed on the strength of our service desk offering, our sector expertise and the stability of our business, which counts for a lot when you’re partnering together for years.
“Switching support tasks from the in-house team to the 35-strong helpdesk team at Quiss, not only instils confidence in Higgs’ users that problems will be resolved quickly and effectively, but frees up the in-house IT team to drive innovation and move the business forward.”
Higgs is the latest addition to the Quiss roster of legal sector clients, which now numbers 20, with more on the way. The company supports thousands of users across the UK with a simple, well-defined, managed service solution that delivers guaranteed service levels and unlimited support.
Adam Cutler, Higgs’ IT Director, commented: “Quiss were a natural choice, given their decades of experience supporting law firms and we were keen to hear how their support would be delivered to meet the needs of our people. And help free-up my team.
“With Quiss on board, we can refocus on a technology strategy that empowers our people and enables them to provide the high-quality advice and service on which our reputation is built.
“Delivering those services in innovative and valuable ways, that allow us to connect, collaborate and communicate better with our clients, is critical to our ambitious growth plans.
“It was important to appoint a technology partner with the resources to meet the demands of our people and the experience to understand the challenge of providing support in the time-critical environment the legal sector can be, where downtime costs money and can impact client service.
Hayne concludes: “Partnering with Quiss, a business that truly understands the legal sector and what firms like Higgs LLP want to achieve with their focus on using technology strategically to add value to the business, stands testament to the innovative spirit at the heart of the firm.”