Quiss Technology, the leading multi-cloud and technology provider to the legal sector, recently signed a new managed IT support contract with long-standing client JCP Solicitors.
The full-service law firm employs in excess of 200 people and serves East, South and West Wales through a network of nine regional offices, providing a wide range of traditional and niche legal services.
Clive Taylor, Operations Director at Quiss Technology said: “Like most businesses, we enjoy winning new clients. It confirms people like what we have to offer and the way it is delivered.
“But the pitch merely demonstrates our potential, whereas the renewing of a contract confirms we have delivered on our promises. So, it is immensely gratifying to report recent contract renewals by longstanding clients who recognise our value to their business.
“It’s fantastic to think we are now entering our 10th year of business with JCP Solicitors. Over the years we have supported them in many ways. We have helped them integrate six merged offices and advised on their ambitious IT roadmap, with new cloud services added in the shape of Azure Backup, used to protect and restore data in the Microsoft cloud.
“Our converged telephony team has also worked closely with JCP to help bring the offices closer together and reduce call costs.
“The recent renewal required all the hardware to be replaced, including the on-premise servers needed to run the firm’s case management system, which is currently unavailable as a cloud service.
Denise Warlow Business Resources Manager at JCP Solicitors commented: “Renewing for a third time with Quiss was our natural choice.
“Quiss has expertise in the legal sector and can deliver the specialist knowledge that we require. We have grown considerably through M&A and Quiss have been there to support us along the way. Working alongside them in our 10th year, we can rest assured that they know our business inside out.
“Having a robust and secure IT platform is pivotal to any business these days and it is a minefield – Quiss helped us understand all of the different options and what was most suited for our business now and our future growth strategy.
“Demand for working remotely has also increased, with some working unsociable hours which Quiss helped roll out and support us with.
“The rebuild for all of offices took place over one weekend. Quiss had an army of staff on each site before, during and after to ensure that our staff were clearly guided through the transition to the new system.
“Communication was also key to this project and Quiss worked with us on our staff communication strategy to ensure that every staff member knew what was going on and how the changes would affect them.
“It is clear when you meet the team that they care passionately about the service they deliver and their clients and we would without a doubt, recommend Quiss to others.”