Breadth

Engaging a managed service provider is a significant business decision. The relationship is usually long term and should be viewed as a strategic partnership. It is critical, that the importance of this relationship is not underestimated.

As well as the usual considerations, such as costs, financial stability, trust etc., there are a couple more that should form part of your decision-making process.

In this example, breadth refers to the range of technologies and partnerships an MSP offers. This ‘breadth’ can be beneficial to you as a business as it means that as your business grows and looks to add new elements to your environment, you do not need to seek extra support.

This is especially true when you engage an MSP with considerable knowledge of your sector and its unique challenges, its technology, and its vertical relationships

An example of MSPs with breadth are those that can work with on-premises infrastructure, public cloud, or hybrid cloud solutions.

Working with an MSP that is agnostic in its approach to deployments, not only supports flexibility but also in many cases allows you to truly understand what is right for you as a business. If they are predominately public cloud would their advice be best for them or best for you?

As you grow and start to adopt new business technologies and models, you need a partner with the breadth of a portfolio that can support your ambition – and if they know your industry well, this is further value.

Depth

How well do the engineers, support staff and service desk know the technologies that they work with? Are you looking at just a few individuals with the knowledge to support you or is there sufficient knowledge at every level? This is depth.

Within your decision-making, what you need to ensure is that there is not only surface knowledge of your technology; you require well-rounded knowledge from all parts of the MSPs operation.

If your MSP has breadth (lots of solutions), but little knowledge this can impact you as a business, as they may need to utilise third parties or even outsource engineering talent.

What you require is a partner that can support you as issues arise, a partner that can not only support new technology decisions but can install, manage and service the solutions.

Balance

There is always a balance needed, as there are many types of managed service providers. Some have a breadth of technology that you suspect that they cannot fully know, others that are focused on a few core solutions, will probably not be able to support all your requirements.

A good rule is to work with an organisation that has a balance between the two. There may be occasions when you need to work with two MSPs, as a part of your technology stack is so specialist that this is the only option.

However, we typically find that here at Quiss, we have the breadth and depth in balance for our chosen verticals, we are large enough in terms of specialist staff, but offer the highly personalised approach of a boutique operation…and being fiercely independent offers some real advantages as well.

www.quiss.co.uk