Support contract provides ideal solution for accountants

Our client is a modern and dynamic accountancy firm with offices in Staffordshire and the East Midlands.

They offer an accountancy service across the board with sole traders, partnerships and limited companies as clients.


They were having issues with their incumbent IT Partner. Service Level Agreements were not being achieved and they couldn’t rely on their IT system to deliver what they needed it to.

They realised that they needed to make changes before it started effecting business. They were looking for a one stop shop that could deal with all of their IT issues and implement a new structure with minimal disruption to the business.


After a review of their current IT infrastructure and discussions to understand what they needed it to deliver, the decision was made to implement our Works Flex solution.

This provides them with an outsourced IT department. Quiss have taken over with the day to day running of the IT within their business.

In addition to the Works Flex solution, they also wanted us to look at their existing telephony service.

As a result we have configured Microsoft Lync to take over the management of their current telephony solution.


The Works Flex service provides a high level of support across a range of disciplines whenever users need them from training to helpdesk queries.

Our client now has access to our 30 man UK based helpdesk, 20 engineers on the road should they require on-site assistance as well as unlimited support calls and engineering visits. This covers hardware break fix, for all servers, PC’s, laptops, printers, scanners and networking equipment.

We have taken over responsibility for managing all third party applications and service providers too. There are no changes to those contracts, it simply means that we are the point of contact for them now meaning this is one less things for them to deal with.

All Microsoft software is also covered and again is supported either via telephone, remote access or with an engineer to site should it be needed.

All the above is carried out within very tight SLA’s that were predefined before the contract began.

The introduction of Microsoft Lync for their telephony allows all their Microsoft applications to be used in conjunction with their phone system. It is an active directory led system meaning all their contacts are in one place.

With easy to use video conferencing and instant messaging, colleagues can communicate minimising the need to travel, saving time and money.

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