For you the end user
Beyond the warranty that came with your equipment when new, you still want the maximum availability and performance from your hardware, systems and infrastructure.
And that’s where our traditional hardware maintenance service can help you extend equipment life, with preventative action or a quick response when things stop working.
For a fixed annual fee, we can support any item, backed by service level agreements that offer you real peace of mind for business-critical equipment.
We will cover all major types of hardware, from servers, storage and printers to desktop and laptop PCs and just about everything in between, from all the leading manufacturers; HPE, Dell, Cisco, Fujitsu, IBM and many more.
As you might expect, we go further than most and will supply and install a temporary replacement if for any reason we cannot affect a satisfactory repair within the set time.
We understand when dealing with your business-critical equipment our response must be fast, efficient and effective. At your service is our 35-strong support team of helpdesk engineers, network engineers, systems specialists and logistics experts, all ready to swing into action following your call.
Our UK based support team is available 24/7/365. Team members are trained, highly skilled and have experience of almost every piece of equipment from almost every manufacturer. The whole process is supported by service level agreements, so you’re back up and running as soon as possible.
At our Tamworth headquarters we have a 6000m3 warehouse and it’s full of every conceivable spare part from servers to fuses and drives to motherboards, so you don’t have to stock yourself.
Strong relationships with all major manufacturers guarantees we have ready access to all the parts we need, ready to be fitted by our mobile engineers. This national coverage for your business, backed by service level agreements offers you real peace of mind over fix times.
With our hardware maintenance service, we can support each item in your business without a valid manufacturer’s warranty. We even offer an automated system to ensure nothing is ever left off cover.
As soon as you purchase a piece of equipment from us, it is automatically added to your inventory on our system. This generates a notification when the warranty runs out and the post-warranty break-fix solution starts to ensure there is continuous cover and peace of mind.
The support function includes all hardware required to fix any issues with the equipment covered by our maintenance agreement, as well as unlimited engineering support onsite during predefined hours.
Weigh the cost of equipment downtime and disruption to your business against our comprehensive hardware maintenance service, with predictable annual fixed costs, unrivalled quality of service and experienced support teams ready to help.
Importantly, our service ensures your broken equipment is put back as close to its original status as possible, dependent on your back-ups and their viability. If you have to buy new replacement equipment, you will also have the additional downtime and costs associated with reloading your operating system, apps, data, etc. We do it all for you.