Hello. I’m Rohen and I joined Quiss in November 2016 as Head of Technical Services, a new post created as the business experiences a sustained period of growth.

I bring to Quiss over 10 years’ skill and experience, specifically within the disciplines of Hosting, Cloud and Managed Services.

Recognising the importance of delivering excellence in customer service, I am responsible for the effective delivery of project, engineering and pre-sales work for our clients.

Coming from a technical background, I am continually intrigued at the way in which new technology can be deployed to propel a business forward or improve the customer/end-user experience.

Although the customer is always right, I believe it is important for service-centric businesses like ours to challenge the sentiment of the ‘we have always done it like that’ approach and collaborate closely to deliver effective outcomes.

In relation to service uptime, it’s important to cut through jargon, contracts and processes to get right to the point, even in the most challenging situations – the niceties can wait. What our clients typically need is restoration of service, an explanation of issues and solid, service improvement initiatives targeted at improving their satisfaction with our service.

For many organisations, outsourcing IT resources makes sense from both an efficiency and productivity perspective. But this often requires an ability to communicate technical issues to non-IT management at board level, which is a strength I feel I bring to the Quiss team.

Building, mentoring and developing technical teams so they are empowered to achieve great things, especially through collaboration, is important to me. I understand the power of having a clear set of common goals that are communicated and shared business-wide.

Not only do I lead on strategic planning of hosting technologies and services, I support a diverse number of technologies, within a multi-vendor environment – maintaining a strong balance between large scale projects and operational (SLA) delivery.

Outside of the office, there’s nothing I like more than spending time with friends and family, mountain biking, swimming and more recently, learning to ski. Although I love all things technical, I still enjoy a good offline read or time in front of the TV, watching sports channels or the NFL, rugby and UFC coverage.

Rohen Farmer, Head of Technical Services, Quiss Technology plc