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3rd Line Service Desk

Support Module

The Quiss third-line service desk support is an integral part of our infrastructure-managed service (IMS) module and is our specialised tier of support that handles complex and escalated issues beyond the scope of Level 1 and Level 2 support. It involves a team of experienced and highly skilled technicians who provide advanced technical assistance, problem-solving, and guidance to resolve intricate and challenging incidents and requests from our clients


Here are the key characteristics of our third-service desk support model:

    1. Advanced Technical Expertise
    2. Complex Incident Resolution
    3. Escalation Point for our Level 1 and Level 2
    4. Collaboration with Higher Support Levels
    5. Proactive Problem Management
    6. Configuration and Change Management
    7. Collaboration with Business Units
    8. Knowledge Management and Documentation
    9. Continuous Learning and Professional Development.


The 3rd line service desk module enables you to plug into skilled and specialised professionals. This level of support helps resolve intricate technical issues, minimizes downtime, and enhances your user satisfaction. The third-service desk support team plays a vital role in maintaining the efficiency, reliability, and overall performance of our client’s organisation’s IT systems and services.

For more information on how our Infrastructure managed service and 3rd lines service desk solution can support your business please contact nick.hayne@quiss.co.uk