Wrekin are a leading UK designer, manufacturer and supplier of specialist products for the civil engineering industry.
They are one of the UK’s leading suppliers of ductile iron access covers and gully grates after developing a range of unique, innovative and patented products. They also design, manufacture and supply a full range of steel access covers.
Because of excellent service coupled with innovative products, the business has undergone a period of rapid growth in recent years.
Wrekin were looking for a provider that could deal with all of their IT requirements.
Although they already had their own limited internal IT resource, with the success and growth of the business, they decided the optimal way forward was to sub-contract their IT requirements rather than build their own internal IT resource.
After in depth conversations, the decision was taken to implement our Works Flex solution. Works Flex is a fixed term, fixed cost partnership, based on the number of users within the business. It is made up of modules which enables clients to select the elements most appropriate to them.
Quiss have taken over the day to day running of the IT for Wrekin. We also continue to help them procure goods, and implement them onto their network.
The Works Flex service provides a high level of support across a range of disciplines whenever users need them from training to helpdesk queries.
Wrekin now have access to our 30 man UK based helpdesk, 20 engineers on the road should they require on-site assistance as well as unlimited support calls and engineering visits. This covers hardware breakfix, for all servers, PC’s, laptops, printers, scanners and networking equipment.
We have taken over responsibility for managing all third party applications and service providers too. There are no changes to those contracts, it simply means that we are the point of contact for them now meaning this is one less things for Wrekin to deal with.
Wrekin also chose to bolt on the Disaster Recovery option to their contract. This means that they have access to our on-site Business Continuity facility and Disaster Recovery solutions where we will rebuild their infrastructure at a secondary site if ever there were to be a disaster. This has given them the peace of mind to know that they are fully prepared for business as usual should the worst happen.
A second add-on that Wrekin chose was our Installations Services. Quiss will implement whatever is purchased throughout the lifetime of the contract at no extra charge.
All Microsoft software is also covered and again is supported either via telephone, remote access or with an engineer to site should it be needed.
All the above is carried out within very tight SLA’s that were predefined before the contract began.