Technology at the heart of JCP Solicitors growth strategy
Law firm JCP Solicitors has grown from a single office in the centre of Swansea to become one of the top 100 companies in South West Wales, in just over 25 years.
This thoroughly modern law firm became a limited company in 2015 and currently has 24 Directors, approximately 160 staff across offices in Swansea, Cardiff, Carmarthen, Haverfordwest, Fishguard and St Davids.
JCP offers a wide range of legal services, including traditional services for individuals, businesses and property. The firm specialises in sectors such as agriculture and healthcare, and has developed into niche areas such as professional negligence and catastrophic brain injury.
Growth on the agenda
They recognised from the start of the implementation of the growth strategy that technology would play an increasingly important role in delivering high quality legal services.
Nurture and train to gain
Bringing new starters up to speed quickly with the practice management software and new Microsoft Office products is vital in maintaining the firm’s high quality service.
The management team quickly appreciated the advantage of an external training provider that would deliver a consistent message, not shaped by particular trends in the business.
Continuous and relevant training is so critical to JCP’s success, it now forms part of every individual’s appraisal – just one more reason for the longevity of careers.
Cyber-security is a big issue for law firms and in-depth security training is now part of everyone’s calendar, as important as the need to monitor and address external threats to the network.
Outsourcing introduces greater expertise
This led to the decision to outsource responsibility for the firm’s IT to Quiss Technology back in 2008, which allowed for more projects to be undertaken at the same time, than would have been possible with just an internal IT team.
This second support contract with JCP Solicitors, is now a 5-year agreement instead of the original 4-year term. In the intervening years, we have concentrated on keeping all users online, anywhere, anytime with any device and supported the firm through its many mergers.
The IT challenge when firms merge
As part of the comprehensive Qworks managed service solution, JCP has access to a wide range of services, including unlimited access to our 35-strong support team of Helpdesk, Field Service Engineers, Network Support Engineers and Logistics Team.
Importantly for this ambitious business, our support offers unlimited consultancy and project management, which has proved particularly useful as JCP sought to increase productivity and efficiency.
Train the trainers
As part of the original support agreement, Quiss helped JCP through the process of assessing and implementing the ILE legal case management software. When the firm’s users were shown how ILE worked and how to get the best from it, the training team from Quiss sat in on the sessions, which ensured they would be ready to deliver future training for new users.
It is this confidence in our consultancy service that has ensured the JCP management team has been able to undertake a number of significant projects to enhance the service the business can deliver to its clients, including: a comprehensive print management solution; a BigHand digital dictation workflow system; transition to a converged telephony solution.
Quiss was given glowing references and after collating our own client testimonials we chose to appoint them based on their great reputation for being a wholly professional organisation…Hayley Davies, Chief Executive Office, JCP Solicitors
“Our team did not have the resources or expertise that might only be needed for a few weeks a year, to ensure a project can be delivered quickly and easily.
The management team at JCP admit the decision to outsource the entire IT function was not one taken lightly, but one they recognise has played a significant role in their continued growth and current success.