Benefits of converged telephony rings true for JCP Solicitors
In little more than 25 years, law firm JCP Solicitors has grown from a single office in Swansea to being recognised as one of the top 100 companies in South West Wales.
It became a limited company in 2015 and currently has 24 Directors, with approximately 160 staff spread across the firm’s offices in Swansea, Cardiff, Carmarthen, Haverfordwest, and Fishguard.
JCP offers a wide range of legal services for individuals and businesses of all sizes, locally and nationally. It specialises in the agriculture and healthcare sectors, whilst developing its expertise into niche areas like professional negligence and catastrophic brain injury.
Merge and grow
Implementation of the growth strategy would require technology to play an increasingly important role if the business is to continue delivering the high quality legal services for which it is renowned.
JCP identifies a merger target, with the intention of closing the deal within 3 months and then integrating them into the business within 8-10 weeks.
Quiss has supported JCP since 2008 and our ability to complete the implementation challenge set by the firm’s senior management team ensured they recently signed an extended support agreement.
Out with the old
Following the initial installation of new infrastructure and equipment as part of our Qworks managed services contract, the phone system was identified as an area where resilience, convenience and connectivity could be improved, whilst cutting costs.
Each of the then six offices, had individual phone lines, different phone systems and their own receptionists charged with answering calls.
Our first recommendation was the removal of all the old phone systems and the installation of new data circuits to all offices. This allowed internet and voices services, as well as ensuring a more centralised robust connection to the servers in the firm’s Swansea HQ.
Quiss advised that the new system gave us the flexibility and security we need, combined with the scalability we will need in the future – cutting our call costs was an added bonus.Hayley Davies, Chief Executive Office, JCP Solicitors
In with the new
This powerful unified collaboration solution allows JCP to designate a centralised receptionist to deal with all incoming calls to the different offices, regardless of which number a caller has dialled. This introduces a new level of consistency to how calls are dealt with and minimises the disruption to reception staff at the different locations.
If for any reason the designated receptionist is unable to answer, calls can be picked up by the next registered receptionist in the list, reducing the risk of someone answering who is not focussed on the role.
Colleagues at different locations can speak to each other or transfer calls simply by dialling the extension number, rather than having to use the full phone number of the office. Calls between the firm’s different offices are made over the local area network and are therefore free of charge, encouraging closer collaboration through transparent operation.
A major benefit for a business like JCP that expects to grow, is the scalability of the Quiss solution, which can expand to cope with up to 3,000 users at a single site or up to 150 different locations.
By continued close monitoring of the data circuits, we are able to manage the organisations data traffic capacity to ensure continued connectivity at all times which is a vital part of their operation. We are also able to predict potential increased capacity requirements to accommodate the growing workfoce.
We couldn’t put it better ourselves…
“Communications reliability and quality can impact a business like ours and we need to keep up if we are to meet the demands of our clients in an increasingly competitive market.
“Quiss advised that the new system gave us the flexibility and security we need, combined with the scalability we will need in the future – cutting our call costs was an added bonus.”