Our client provides high quality, person centred care and support for people with disabilities and support needs.
They offer bespoke care packages tailored around the individual at all stages of their care pathway.Their services are based within the M25 corridor.
Our client was looking for an IT organisation who could not only look after their headquarters but also their regional offices too.
Their existing infrastructure was becoming unreliable and they were looking to make some upgrades to benefit from a more effective system.
They needed to achieve this with minimal disruption to their business.
The first step was to meet with the client and conduct a full audit of their existing infrastructure. We spoke to them in depth about their requirements and what, in an ideal world, their infrastructure would do for them.
After gathering all of this information, the decision was made to implement our Works Flex solution in to their business. This means Quiss have taken over the day to day running of the IT within their business.
Works Flex is a fixed term, fixed cost partnership, based on the number of users within the business. It is made up of modules which enables our clients to select the elements most appropriate to them.
The Works Flex service provides a high level of support across a range of disciplines whenever users need them from training to helpdesk queries.
Our client now has access to our 30 man UK based helpdesk, 20 engineers on the road should they require on-site assistance as well as unlimited support calls and engineering visits. This covers hardware breakfix, for all servers, PC’s, laptops, printers, scanners and networking equipment.
We also help them procure goods, and implement them onto their network. Quiss will implement whatever is purchased throughout the lifetime of the contract at no extra charge.
We have taken over responsibility for managing all third party applications and service providers too. There are no changes to those contracts, it simply means that we are the point of contact for them now meaning this is one less things for them to deal with.
All Microsoft software is also covered and again is supported either via telephone, remote access or with an engineer to site should it be needed
All the above is carried out within very tight SLA’s that were predefined before the contract began.
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