Our clients’ mission and strategic objective is to increase the efficiency and promotion of one of the UK’s three emergency services for the benefit of the public and all communities across the country.
They were looking for an alternative IT provider who were not only capable of meeting all their IT requirements but who also understood the Public Sector, specifically the Emergency Services.
As Quiss Technology already work with a number of local fire and rescue services we were ideally suited to meet their requirements.
After consultation, the decision was made to implement our Works Flex solution. This service provides them with an outsourced IT department which bolsters their in house team. Quiss have taken over with the day to day running of the IT within their business. We also continue to help them procure goods, and implement them onto their network.
Works Flex is a fixed term, fixed cost partnership, based on the number of users within the business. It is made up of modules which enables our clients to select the elements most appropriate to them.
The Works Flex service provides a high level of support across a range of disciplines whenever users need them from training to helpdesk queries.
Our client now has access to our 30 man UK based helpdesk, 20 engineers on the road should they require on-site assistance as well as unlimited support calls and engineering visits. This covers hardware breakfix, for all servers, PC’s, laptops, printers, scanners and networking equipment.
We have taken over responsibility for managing all third party applications and service providers too. There are no changes to those contracts, it simply means that we are the point of contact for them now meaning this is one less things for them to deal with.
They also chose to bolt on the Disaster Recovery option to their contract. This means that they have access to our on-site Business Continuity facility and Disaster Recovery solutions where we will rebuild their infrastructure at a secondary site if ever there were to be a disaster. This has given them the peace of mind to know that they are fully prepared for business as usual should the worst happen.
A second add-on that they chose was our Installations Services. Quiss will implement whatever is purchased throughout the lifetime of the contract at no extra charge.
All Microsoft software is also covered and again is supported either via telephone, remote access or with an engineer to site should it be needed
All the above is carried out within very tight SLA’s that were predefined before the contract began.
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