Strong teamwork ensures first-class project management

Profile

Based in Fleet Street, London, Universa Law is a specialist personal injury firm who focus solely on personal injury claims. Accredited by the Law Society and the Association of Personal Injury Lawyers, Universa Law provides legal advice to those involved in road traffic accidents, accidents at work, slips or trips as well as people pursuing medical negligence claims. The firm operates on a ‘no fee – win or lose’ basis as all legal costs can be recovered via legal expenses insurance.

Issue

Universa Law was formed in 2006, following the re-structuring of a city law firm, to bring together a team of talented individuals into a single office. The new firm chose to outsource its IT requirements to ensure they could deal with their clients’ needs quickly and efficiently, without the need for an in-house IT resource. Members of the Universa Law management team understood the benefits of working with Quiss Technology. Having worked with them previously and given the strength of the relationship and the quality of service they had received, they had no hesitation in engaging them to support the new firm.

Solution

Quiss Technology continued to provide IT services and support ensuring there was minimum disruption during the business restructuring. Offering support from both an operations and strategic perspective, the London and Midlands based IT outsourcing firm provides a cost-effective, knowledgeable and reliable alternative to any firm which does not want to employ and manage an internal IT department. Delivering a service with a fixed cost solution based on user headcount, Quiss offers business benefits with optimum performance.

Clive Bennett, Consultant Head of Operations and Finance at Universa Law, commented: “Quiss offers security and reliability with on site engineers who provide excellent technical expertise. Their USP is the levels of service they provide across the board – the quality and service of their on-the-ground engineers is superb. I would recommend them to any law firm looking to outsource their IT.

Our success is based on experience and great customer service, aspects of our service we are committed to maintaining. I want to know how IT can help us achieve our goals; I don’t want to have to worry about IT issues or engaging an in-house resource. Quiss take away the pain and deliver what we need to do our job to the best of our abilities. We can’t ask for more than that.”

Clive Taylor, Operations Director at Quiss said: “Our Works solution covers all facets of support required by modern day law firms with us taking ownership for any IT related issues. The fact that we manage all third party providers means that our clients have a single point of contact at all times. Our users all have unlimited use and access to a full range of services which include helpdesk facilities, on-site and remote infrastructure support, training and business continuity to name but a few.”

“We recently led the project to integrate the SOS practice management application with Solcase

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