Sustained growth in recent years required ARK Pest Control Ltd to improve its phone system at its Kent headquarters and Qvoice were the natural choice to deliver a unified communications solution.
ARK Pest Control Ltd offer a range of services to businesses across the UK, from complete pest control to contract cleaning and washroom services to rubbish removal, with a team of fully trained service technicians available 24 hours a day.
Terry Faria, Telecommunications Manager for Qvoice recommended a hosted solution through partner Exponential-e, which would offer the flexibility and scalability needed to match the firm’s ambitious growth plans.
Scott Mills, Director of ARK Pest Control Ltd commented: “We receive a lot of critical call-outs and it’s important these are connected with the right operatives, regardless of where they are, or when the call comes in.
“This new hosted solution, with soft phones for PCs and an app that extends our desk phones to mobiles, voicemail to email etc., ensures any one of our 40-strong team can be reached, quickly and easily.
“We are able to log all calls and interrogate the data to ensure communications are at the heart of our business and further improve our already impressive customer service.
“Qvoice and Terry in particular, handled every aspect of the project, including the installation of new fibre broadband for the more stable internet connection we need for the VoIP system and it all went well, with no interruption to service. A first-rate job, that exceeded our expectations.”