Qworks is our managed service solution. It incorporates everything that an organisation might require from an operational and strategic perspective. It is a fixed term, fixed cost partnership, based on the number of users within the business and delivers total peace of mind. We have designed the range of services included to offer any organisation a practical, pragmatic alternative to managing its own internal IT resources.
The service provides a high level of support across a range of disciplines, whenever users need them, from training to helpdesk queries. We assume responsibility for managing our clients’ IT infrastructure, which can either be hosted in our Tamworth data centre or remain an on-premise solution for clients that prefer that option.
A managed service is all about ownership; it’s about understanding who is responsible for each element of the total solution. Qworks ensures we are responsible for managing all third-party applications and service providers under the terms of existing support arrangements, but with Quiss as the single point of contact.
This simplification of responsibility is an essential advantage of the enduring success of our IT outsourcing solution. Each client controls their relationship with Quiss and in turn, we assume full responsibility for the delivery of all aspects of the service to the client’s business.
The Qworks total managed service solution incorporates all the services you would expect and perhaps a few you wouldn’t. Here is a brief overview of what you can expect, with additional information available on further pages, or by getting in touch: