IT outsourcing offers independent, third-party expertise

Profile

Portner is a commercial law firm which has been operating out of London’s West End for 35 years. Offering clear solutions to clients’ legal problems, Portner prides itself on offering expert, partner-led, no-nonsense advice and excellent client service. The firm has specialist practice areas including commercial and residential property; litigation; company commercial; insolvency; employment and debt recovery.

Issue

When the firm was restructured in 2005, the appropriate level of IT support was seen as essential to guaranteeing that the business could continue to deliver the high levels of client service on which it has built its enviable reputation. Portner decided to continue outsourcing this key function ensuring that the knowledge and expertise were in place during this time of change.

This also provided Portner with a reliable and efficient means of IT resource and capability which mirrored the firm’s growth ambitions.

Solution

IT outsourcing specialist Quiss Technology already had an existing relationship with the firm which meant that it was able to get ‘all hands on deck’ to deliver the required level of support, including managing the division of the IT infrastructure and integration of the new Visualfiles case management and SOS practice management solutions.

When Portner faced the upheaval of an office move, they engaged Quiss Technology to project manage the move. Quiss ensured everything ran smoothly, assisting with cabling the new offices, deciding on locations of WiFi and data points, internet line provision, re-pointing of email and even the most advantageous desk layouts. The management team at Portner were so impressed with the project management skills of the Quiss team, that they even involved them in communicatingthe move to Portner’s clients, helping adjust templates, email disclaimers and mail merges.

Quiss has worked with Portner consistently over the years and most recently implemented a complete refresh of the infrastructure to ensure that the firm continues to maximise their investment in current technologies.

Brian Portner, Managing Partner of Portner Solicitors said: “Quiss offers us the expertise of an external agency as well as the support and ability to bring us up-to-date with new innovations.

“They are a fine resource and I am impressed with the way they assist us with all of our IT operations; always ready and willing to help. Outsourcing gives us an independent third-party resource – and one not affected by the issues associated with internal staff such as absenteeism. They are always here when we need them.

With offices in the Midlands and London, Quiss offers both on-premise and off-premise fully managed IT outsourcing solutions which provide firms with an unrivalled range of operational and strategic business support options. All elements of the solution are delivered without any limit on their use which means businesses benefit from an always available, truly fixed cost resource.

Clive Taylor, Operations Director at Quiss said: “Portner has been through some big changes over the last decade but is enjoying success and looking to expand. We’ve worked hard to ensure that the IT support provision always lives up to expectation

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