Teams gets serious one year on

Like most Microsoft offerings, it continues to change and add new features, all aimed at helping your people do more in less time, work closer together and move projects along more quickly. As more and more people are used to chat-based tools, like iMessage, Facebook, Instagram and Twitter, working in a persistent chat-mode is no … Continue reading Teams gets serious one year on

Posted on: 15th June 2018 MORE +
Making sense of Unified Communications

Technology is a subject that loves an abbreviation and more than its fair share of acronyms; unified communications is no different with a lot of jargon too. And when we work with these terms every day, it’s easy for us to forget how readily our conversations become hard to understand – let alone remain interesting! … Continue reading Making sense of Unified Communications

Posted on: 4th June 2018 MORE +
Shortcuts for Outlook 2016

Continuing our theme of bringing you useful tips and shortcuts to help you be a little more productive every day using the familiar Microsoft Office 365 apps, here are a few for Outlook. There’s so much more to it than just creating a new message, typing and hitting send. It will help you manage a … Continue reading Shortcuts for Outlook 2016

Posted on: 14th May 2018 MORE +
Why outsource your IT support?

The choice between outsourcing IT support or retaining an in-house IT team is a hard one, with both options offering advantages. The advantages are different however and which one better reflects your ambition and chosen strategy will help you decide which is right for your organisation. And of course, it’s not a straight forward either/or … Continue reading Why outsource your IT support?

Posted on: 6th April 2018 MORE +
Making more of your Office with Circyl

Let’s assume you have a Microsoft Office 365 subscription and you know what most of the apps do. Like most users across the world, you’re familiar with Word, Outlook, PowerPoint, Excel and even SharePoint, all of which you use regularly if not every minute of every day. But recently, you think you might be missing … Continue reading Making more of your Office with Circyl

Posted on: 9th March 2018 MORE +
Shortcuts for Word 2016

We know some of these will be familiar to a lot of you, but this is a useful list of the more popular shortcuts that will speed up your typing in Word. For those of you touch-typing your way around the keyboard, these tips will help you avoid reaching for the mouse. Everyone else should … Continue reading Shortcuts for Word 2016

Posted on: 28th February 2018 MORE +
Helping Darlingtons achieve Cyber Essentials Plus

We have been providing managed IT services to Darlingtons Solicitors LLP, for more than a year now and recently supported their ambition to achieve Cyber Essentials Plus compliance. The growing North London based law firm, recognised the importance of demonstrating to their clients and prospects that they understand the need for a robust, secure IT … Continue reading Helping Darlingtons achieve Cyber Essentials Plus

Posted on: 12th February 2018 MORE +
Help at home at hand

We spend our time almost exclusively helping clients benefit from robust, secure, well-managed IT infrastructures and systems, with their homes only considered for remote access. But given the prevalence of viruses and cyber-crime, to say nothing of the growing number of sites unsuitable for minors, we are recommending for the first time a free home … Continue reading Help at home at hand

Posted on: 7th February 2018 MORE +
Golfing in the rain for a change

The sun has always shone brightly on the annual Quiss Technology Golf Day, but we knew one day our luck would run out. In September, the heavens opened and the drought ended, however spirits were not dampened and a good time was had by all; judging by the bar bill. De Vere Staverton Park Golf … Continue reading Golfing in the rain for a change

Posted on: 7th January 2018 MORE +
Training Day

Organisations constantly invest in new technology, update their software and implement new applications, with an expectation of greater productivity and efficiency; to say nothing of security. Much is made of the increased speed of new operating systems, the ability to extract valuable data from every department or features available with the new hosted telephony handsets … Continue reading Training Day

Posted on: 21st December 2017 MORE +
Getting to grips with the licensing laws

If your business is running on Microsoft products, purchased under an Open or Select licensing programme, the software giant can require you to undertake a software asset management review (SAM). It sounds scary and for some it can be. As you might suspect, they are looking to help organisations comply with the conditions of their … Continue reading Getting to grips with the licensing laws

Posted on: 4th December 2017 MORE +
Infrastructure Audit

We may be building a reputation for delivering high-quality outsourced IT support for organisations of all sizes, across all sectors, but once the ink is dry on the contract, how do we bring new clients into our management? Here I will explain the process undertaken by myself as Head of Technical Services and my team of … Continue reading Infrastructure Audit

Posted on: 28th November 2017 MORE +
Move lots of data fast with Azure ExpressRoute

We recently worked with a client who had committed fully to the cloud, but was suffering a poor service as data transfer to and from the data centre was slow – hence the call to Quiss. Amongst a host of changes made, we suggested installing a new Gigabit leased line, with an Azure ExpressRoute connection, … Continue reading Move lots of data fast with Azure ExpressRoute

Posted on: 16th November 2017 MORE +
Closer to ITIL with Cherwell

Quiss is not just a technology business. It is a service business with our clients’ users at its core. It is this understanding that shapes the way we work and our determination to continually improve the service we deliver to users, particularly those who have an IT problem interrupting their working day. It has been … Continue reading Closer to ITIL with Cherwell

Posted on: 6th November 2017 MORE +
Washington 2017 another inspirational trip

This July, the annual Microsoft Worldwide Partner Conference (WPC) took place in Washington which seemed appropriate for the biggest partner event in the firm’s history. As usual, we were there to witness the future according to Microsoft, but this was our first as a 1-Tier Cloud Solution Provider which made it somehow even more important … Continue reading Washington 2017 another inspirational trip

Posted on: 23rd October 2017 MORE +
The Fabulous Baker Boys

Like many businesses across the UK, the Quiss offices exuded the intoxicating aroma of coffee, tea, cake and savouries as we hosted our own big coffee morning in support of Macmillan. Thanks to the popularity of the Great British Bake Off, there was no shortage of bakers, ready to lay their creativity and cake-baking skills … Continue reading The Fabulous Baker Boys

Posted on: 6th October 2017 MORE +
Growing pains but a good year for Quiss

It has been a year of growth and recruitment for Quiss, with a determination to improve our service leading to a 13% increase in our turnover as we hit £9.1 million for 12 months to May 2017. We strengthened our position as one of the leading providers of managed IT services to the legal sector, … Continue reading Growing pains but a good year for Quiss

Posted on: 1st October 2017 MORE +
Sports day challenge

We have always prided ourselves on the strong relationships we build with our clients, typically demonstrated with a renewed support contract. But when invited to enter a team into a client’s School Sports Fun Day event, we know we must be doing something right, particularly when the client is a law firm and not a … Continue reading Sports day challenge

Posted on: 25th September 2017 MORE +
Inner space at the heart of Quiss service

The question we are often asked by clients and prospects, is how can we guarantee such a quick turnaround on equipment that has broken, stopped working or needs a replacement part. The answer is simple and evident in the photos that accompany this story; a large stock of spares. A wander round our vast warehouse … Continue reading Inner space at the heart of Quiss service

Posted on: 14th August 2017 MORE +
Effective backup? Are you Azure?

In amongst all the noise generated by the high profile WannaCry ransomware virus and the British Airways computer system problems (to put it mildly) in May, one fact that has emerged is for every organisation to have a good, accessible, recent backup of their systems and data. We all now operate in the information age; … Continue reading Effective backup? Are you Azure?

Posted on: 11th August 2017 MORE +
The cloud is your friend

The cloud is often viewed with suspicion by those that have spent years developing a sophisticated and robust on-premise infrastructure, but it has much to offer and is more friend than foe. It is difficult to ignore the lure of the cloud and for those still assessing its benefits alongside their still-capable on-premise infrastructure, we … Continue reading The cloud is your friend

Posted on: 10th August 2017 MORE +
Space – the final frontier

New business is good; it’s the lifeblood of our business. But once the elation has subsided, the reality sinks in. Resourcing the service. Support for the majority of our clients starts with a call to the helpdesk. And thanks to a growing number of calls, because we have more clients not more problems, we need … Continue reading Space – the final frontier

Posted on: 9th August 2017 MORE +
A day on the Quiss helpdesk

For most users, everything runs as it should, files are found, passwords are remembered, reports print and IT problems are something suffered by others. But when it goes wrong, who you gonna call? Our clients call the helpdesk and a team of dedicated individuals, who sit on the frontline in the battle to keep clients’ … Continue reading A day on the Quiss helpdesk

Posted on: 8th August 2017 MORE +
Time for a team talk?

Everybody knows what they get with Office 365, with familiar apps that most organisations rely on heavily, like Word, Excel, PowerPoint, Skype and Outlook. But what about the features that keep getting added, with little fanfare, which offer huge potential to help improve efficiency and productivity? The latest of these recently added features is Microsoft … Continue reading Time for a team talk?

Posted on: 7th August 2017 MORE +
Who else is using your business phone?

The cost of telecoms fraud is currently estimated to be almost double that of credit card fraud, but with businesses keen to protect against brand damaging stories, few get to hear about the crimes and more importantly how to combat them. Here in the UK, there remains a growing and costly risk to the security … Continue reading Who else is using your business phone?

Posted on: 3rd August 2017 MORE +
Why ISO 27001:2013 matters

As you read this, Quiss Technology will have completed the rigorous process that comes around every three years, to ensure we retain our ISO 27001:2013 certification, the internationally acclaimed standard for information security management accredited by UKAS. And for those of our readers who are customers, this is really important. It demonstrates the importance everyone … Continue reading Why ISO 27001:2013 matters

Posted on: 25th July 2017 MORE +
Smaller businesses should still plan for a disaster

The growing threat of cyber attacks has moved IT disaster recovery planning up the agenda for many small businesses, but why pay every year for something you are never likely to use? Instead of outsourcing the entire responsibility for disaster recovery to external service providers, it’s possible for smaller businesses to plan and protect their … Continue reading Smaller businesses should still plan for a disaster

Posted on: 18th July 2017 MORE +
Work experience placement gives student ‘real life’ experience

June saw us welcome the first of this Summers 3 work experience students to Quiss Technology. As Head of Talent Management here at Quiss, I can’t stress how important it is to give students on-hand real life work experience. Not everything can be taught in the classroom and for students to have the opportunity to … Continue reading Work experience placement gives student ‘real life’ experience

Posted on: 10th July 2017 MORE +
Be more cyber safe

Everyone knows they could do more to protect their organisation against cyber criminals, but it starts with ensuring everyone in the organisation understands security is their responsibility – from boardroom to reception desk. Safety requires a shift in culture throughout your organisation. There are practical changes you can make to protect your organisation to prevent … Continue reading Be more cyber safe

Posted on: 29th June 2017 MORE +
What a year 1988 was

Easily the most important event in 1988 was the founding of managed IT services provider Quiss Technology, but what else happened in this momentous year? Believe it or not, in February of this year, Lenny Henry went to Ethiopia as the centrepiece of the very first Red Nose Day telethon. More than 150 celebrities and … Continue reading What a year 1988 was

Posted on: 9th June 2017 MORE +
Quiss and the management of talent

As a leading provider of managed IT services, it is easy to think of Quiss as a technology business, but that is too simple in the current competitive and challenging commercial environment. The focus now has become more about the people within the business. The responsibility for recruiting, retaining and developing the next generation of … Continue reading Quiss and the management of talent

Posted on: 16th May 2017 MORE +
Simon Hartshorn – new arrival

Hello. My name is Simon Hartshorn and I’m the new Head of Service Delivery here at Quiss. I’m not just new, but the first to hold this position, created through the continuing expansion of our helpdesk team. Calling on my 20 years’ experience in the telecommunications and IT sectors, I’m adding a little more structure … Continue reading Simon Hartshorn – new arrival

Posted on: 4th May 2017 MORE +
Avoid feeling blue with Azure Recovery Services

Every organisation should have a disaster recovery and business continuity plan. It should be part of normal daily activities and the simpler it is, the more use it will prove. Azure Site Recovery Services enables organisations to switch disaster recovery and business continuity responsibilities to the cloud, coordinating failover and replication of both physical and … Continue reading Avoid feeling blue with Azure Recovery Services

Posted on: 17th April 2017 MORE +
Excellence through experience excels at ExCeL

Regarded by many as Europe’s most influential legal event, LegalEx at ExCeL London on the 28th & 29th March, proved a big success with record numbers of visitors, many of whom made it onto our stand. Overall the show was busier than last year and it was interesting to see firms of all sizes and … Continue reading Excellence through experience excels at ExCeL

Posted on: 10th April 2017 MORE +
Microsoft 1-Tier Cloud Solution Provider

Quiss has been included in the Microsoft 1-Tier Cloud Solution Provider programme, designed to help clients adopt cloud-based technology solutions like Microsoft Azure and Microsoft Office 365. Direct 1-Tier providers like Quiss buy from Microsoft, bill clients directly, sell combined offers and services, together with providing, managing and supporting products and services. To become a … Continue reading Microsoft 1-Tier Cloud Solution Provider

Posted on: 1st April 2017 MORE +
Think VoIP but think carefully

Separate voice and data The benefits of Hosted Voice, or Voice over Internet Protocol (VoIP) as it’s perhaps more widely known are now broadly accepted, but for some, the full capabilities will be unachievable because they do not have a stable or fast-broadband connection. In an ideal world, you really need ‘fibre to the cabinet’ … Continue reading Think VoIP but think carefully

Posted on: 24th March 2017 MORE +
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