Helping Darlingtons achieve Cyber Essentials Plus

We have been providing managed IT services to Darlingtons Solicitors LLP, for more than a year now and recently supported their ambition to achieve Cyber Essentials Plus compliance. The growing North London based law firm, recognised the importance of demonstrating to their clients and prospects that they understand the need for a robust, secure IT … Continue reading Helping Darlingtons achieve Cyber Essentials Plus

Posted on: 12th February 2018 MORE +
Help at home at hand

We spend our time almost exclusively helping clients benefit from robust, secure, well-managed IT infrastructures and systems, with their homes only considered for remote access. But given the prevalence of viruses and cyber-crime, to say nothing of the growing number of sites unsuitable for minors, we are recommending for the first time a free home … Continue reading Help at home at hand

Posted on: 7th February 2018 MORE +
Golfing in the rain for a change

The sun has always shone brightly on the annual Quiss Technology Golf Day, but we knew one day our luck would run out. In September, the heavens opened and the drought ended, however spirits were not dampened and a good time was had by all; judging by the bar bill. De Vere Staverton Park Golf … Continue reading Golfing in the rain for a change

Posted on: 7th January 2018 MORE +
Training Day

Organisations constantly invest in new technology, update their software and implement new applications, with an expectation of greater productivity and efficiency; to say nothing of security. Much is made of the increased speed of new operating systems, the ability to extract valuable data from every department or features available with the new hosted telephony handsets … Continue reading Training Day

Posted on: 21st December 2017 MORE +
Getting to grips with the licensing laws

If your business is running on Microsoft products, purchased under an Open or Select licensing programme, the software giant can require you to undertake a software asset management review (SAM). It sounds scary and for some it can be. As you might suspect, they are looking to help organisations comply with the conditions of their … Continue reading Getting to grips with the licensing laws

Posted on: 4th December 2017 MORE +
Infrastructure Audit

We may be building a reputation for delivering high-quality outsourced IT support for organisations of all sizes, across all sectors, but once the ink is dry on the contract, how do we bring new clients into our management? Here I will explain the process undertaken by myself as Head of Technical Services and my team of … Continue reading Infrastructure Audit

Posted on: 28th November 2017 MORE +
Move lots of data fast with Azure ExpressRoute

We recently worked with a client who had committed fully to the cloud, but was suffering a poor service as data transfer to and from the data centre was slow – hence the call to Quiss. Amongst a host of changes made, we suggested installing a new Gigabit leased line, with an Azure ExpressRoute connection, … Continue reading Move lots of data fast with Azure ExpressRoute

Posted on: 16th November 2017 MORE +
Closer to ITIL with Cherwell

Quiss is not just a technology business. It is a service business with our clients’ users at its core. It is this understanding that shapes the way we work and our determination to continually improve the service we deliver to users, particularly those who have an IT problem interrupting their working day. It has been … Continue reading Closer to ITIL with Cherwell

Posted on: 6th November 2017 MORE +
Washington 2017 another inspirational trip

This July, the annual Microsoft Worldwide Partner Conference (WPC) took place in Washington which seemed appropriate for the biggest partner event in the firm’s history. As usual, we were there to witness the future according to Microsoft, but this was our first as a 1-Tier Cloud Solution Provider which made it somehow even more important … Continue reading Washington 2017 another inspirational trip

Posted on: 23rd October 2017 MORE +
The Fabulous Baker Boys

Like many businesses across the UK, the Quiss offices exuded the intoxicating aroma of coffee, tea, cake and savouries as we hosted our own big coffee morning in support of Macmillan. Thanks to the popularity of the Great British Bake Off, there was no shortage of bakers, ready to lay their creativity and cake-baking skills … Continue reading The Fabulous Baker Boys

Posted on: 6th October 2017 MORE +
Growing pains but a good year for Quiss

It has been a year of growth and recruitment for Quiss, with a determination to improve our service leading to a 13% increase in our turnover as we hit £9.1 million for 12 months to May 2017. We strengthened our position as one of the leading providers of managed IT services to the legal sector, … Continue reading Growing pains but a good year for Quiss

Posted on: 1st October 2017 MORE +
Sports day challenge

We have always prided ourselves on the strong relationships we build with our clients, typically demonstrated with a renewed support contract. But when invited to enter a team into a client’s School Sports Fun Day event, we know we must be doing something right, particularly when the client is a law firm and not a … Continue reading Sports day challenge

Posted on: 25th September 2017 MORE +
Inner space at the heart of Quiss service

The question we are often asked by clients and prospects, is how can we guarantee such a quick turnaround on equipment that has broken, stopped working or needs a replacement part. The answer is simple and evident in the photos that accompany this story; a large stock of spares. A wander round our vast warehouse … Continue reading Inner space at the heart of Quiss service

Posted on: 14th August 2017 MORE +
Effective backup? Are you Azure?

In amongst all the noise generated by the high profile WannaCry ransomware virus and the British Airways computer system problems (to put it mildly) in May, one fact that has emerged is for every organisation to have a good, accessible, recent backup of their systems and data. We all now operate in the information age; … Continue reading Effective backup? Are you Azure?

Posted on: 11th August 2017 MORE +
The cloud is your friend

The cloud is often viewed with suspicion by those that have spent years developing a sophisticated and robust on-premise infrastructure, but it has much to offer and is more friend than foe. It is difficult to ignore the lure of the cloud and for those still assessing its benefits alongside their still-capable on-premise infrastructure, we … Continue reading The cloud is your friend

Posted on: 10th August 2017 MORE +
Space – the final frontier

New business is good; it’s the lifeblood of our business. But once the elation has subsided, the reality sinks in. Resourcing the service. Support for the majority of our clients starts with a call to the helpdesk. And thanks to a growing number of calls, because we have more clients not more problems, we need … Continue reading Space – the final frontier

Posted on: 9th August 2017 MORE +
A day on the Quiss helpdesk

For most users, everything runs as it should, files are found, passwords are remembered, reports print and IT problems are something suffered by others. But when it goes wrong, who you gonna call? Our clients call the helpdesk and a team of dedicated individuals, who sit on the frontline in the battle to keep clients’ … Continue reading A day on the Quiss helpdesk

Posted on: 8th August 2017 MORE +
Time for a team talk?

Everybody knows what they get with Office 365, with familiar apps that most organisations rely on heavily, like Word, Excel, PowerPoint, Skype and Outlook. But what about the features that keep getting added, with little fanfare, which offer huge potential to help improve efficiency and productivity? The latest of these recently added features is Microsoft … Continue reading Time for a team talk?

Posted on: 7th August 2017 MORE +
Who else is using your business phone?

The cost of telecoms fraud is currently estimated to be almost double that of credit card fraud, but with businesses keen to protect against brand damaging stories, few get to hear about the crimes and more importantly how to combat them. Here in the UK, there remains a growing and costly risk to the security … Continue reading Who else is using your business phone?

Posted on: 3rd August 2017 MORE +
Why ISO 27001:2013 matters

As you read this, Quiss Technology will have completed the rigorous process that comes around every three years, to ensure we retain our ISO 27001:2013 certification, the internationally acclaimed standard for information security management accredited by UKAS. And for those of our readers who are customers, this is really important. It demonstrates the importance everyone … Continue reading Why ISO 27001:2013 matters

Posted on: 25th July 2017 MORE +
Smaller businesses should still plan for a disaster

The growing threat of cyber attacks has moved IT disaster recovery planning up the agenda for many small businesses, but why pay every year for something you are never likely to use? Instead of outsourcing the entire responsibility for disaster recovery to external service providers, it’s possible for smaller businesses to plan and protect their … Continue reading Smaller businesses should still plan for a disaster

Posted on: 18th July 2017 MORE +
Work experience placement gives student ‘real life’ experience

June saw us welcome the first of this Summers 3 work experience students to Quiss Technology. As Head of Talent Management here at Quiss, I can’t stress how important it is to give students on-hand real life work experience. Not everything can be taught in the classroom and for students to have the opportunity to … Continue reading Work experience placement gives student ‘real life’ experience

Posted on: 10th July 2017 MORE +
Be more cyber safe

Everyone knows they could do more to protect their organisation against cyber criminals, but it starts with ensuring everyone in the organisation understands security is their responsibility – from boardroom to reception desk. Safety requires a shift in culture throughout your organisation. There are practical changes you can make to protect your organisation to prevent … Continue reading Be more cyber safe

Posted on: 29th June 2017 MORE +
What a year 1988 was

Easily the most important event in 1988 was the founding of managed IT services provider Quiss Technology, but what else happened in this momentous year? Believe it or not, in February of this year, Lenny Henry went to Ethiopia as the centrepiece of the very first Red Nose Day telethon. More than 150 celebrities and … Continue reading What a year 1988 was

Posted on: 9th June 2017 MORE +
Quiss and the management of talent

As a leading provider of managed IT services, it is easy to think of Quiss as a technology business, but that is too simple in the current competitive and challenging commercial environment. The focus now has become more about the people within the business. The responsibility for recruiting, retaining and developing the next generation of … Continue reading Quiss and the management of talent

Posted on: 16th May 2017 MORE +
Simon Hartshorn – new arrival

Hello. My name is Simon Hartshorn and I’m the new Head of Service Delivery here at Quiss. I’m not just new, but the first to hold this position, created through the continuing expansion of our helpdesk team. Calling on my 20 years’ experience in the telecommunications and IT sectors, I’m adding a little more structure … Continue reading Simon Hartshorn – new arrival

Posted on: 4th May 2017 MORE +
Avoid feeling blue with Azure Recovery Services

Every organisation should have a disaster recovery and business continuity plan. It should be part of normal daily activities and the simpler it is, the more use it will prove. Azure Site Recovery Services enables organisations to switch disaster recovery and business continuity responsibilities to the cloud, coordinating failover and replication of both physical and … Continue reading Avoid feeling blue with Azure Recovery Services

Posted on: 17th April 2017 MORE +
Excellence through experience excels at ExCeL

Regarded by many as Europe’s most influential legal event, LegalEx at ExCeL London on the 28th & 29th March, proved a big success with record numbers of visitors, many of whom made it onto our stand. Overall the show was busier than last year and it was interesting to see firms of all sizes and … Continue reading Excellence through experience excels at ExCeL

Posted on: 10th April 2017 MORE +
Microsoft 1-Tier Cloud Solution Provider

Quiss has been included in the Microsoft 1-Tier Cloud Solution Provider programme, designed to help clients adopt cloud-based technology solutions like Microsoft Azure and Microsoft Office 365. Direct 1-Tier providers like Quiss buy from Microsoft, bill clients directly, sell combined offers and services, together with providing, managing and supporting products and services. To become a … Continue reading Microsoft 1-Tier Cloud Solution Provider

Posted on: 1st April 2017 MORE +
Think VoIP but think carefully

Separate voice and data The benefits of Hosted Voice, or Voice over Internet Protocol (VoIP) as it’s perhaps more widely known are now broadly accepted, but for some, the full capabilities will be unachievable because they do not have a stable or fast-broadband connection. In an ideal world, you really need ‘fibre to the cabinet’ … Continue reading Think VoIP but think carefully

Posted on: 24th March 2017 MORE +
Azure Backup and Site Recovery

We are pleased to announce that Microsoft’s Azure Backup and Azure Site Recovery are now available in the UK. Azure Backup – The Azure-based service you can use to back up (or protect) and restore your data in the Microsoft cloud. Azure Backup enables Azure IaaS VM backup as well as replacing your existing on-premise … Continue reading Azure Backup and Site Recovery

Posted on: 16th February 2017 MORE +
When personal smartphone trade-ins threaten corporate security

Just when you thought you had every aspect of security covered, along comes another to cause headaches and sleepless nights, often as an unexpected consequence of helping employees work remotely and more efficiently. But it’s not just phones. Any device that can access, download and store corporate data puts it at risk of unauthorised access … Continue reading When personal smartphone trade-ins threaten corporate security

Posted on: 10th February 2017 MORE +
Service focus delivers a strong year for Quiss

Despite all the noise about new technology, we are primarily a service business and our focus on delivering high quality managed IT services helped us deliver another strong performance, with turnover increasing by 12%, hitting £8 million for 2015-2016. A number of law firms signed support contracts during the year, ensuring the legal sector remains … Continue reading Service focus delivers a strong year for Quiss

Posted on: 1st February 2017 MORE +
Will IT be more of the same in 2017

Although 2016 had its moments, a few trends are likely to create sleepless nights in 2017, some from excitement and some from dread. Security remains a threat It’s been a hot topic for years and everyone is probably sick of the words cyber and security, but it’s not going to get any easier and the … Continue reading Will IT be more of the same in 2017

Posted on: 16th January 2017 MORE +
Rohen Farmer – New arrival

Hello. I’m Rohen and I joined Quiss in November 2016 as Head of Technical Services, a new post created as the business experiences a sustained period of growth. I bring to Quiss over 10 years’ skill and experience, specifically within the disciplines of Hosting, Cloud and Managed Services. Recognising the importance of delivering excellence in … Continue reading Rohen Farmer – New arrival

Posted on: 15th December 2016 MORE +
Azure makes Disaster Recovery and Business Continuity simpler

Regardless of size or sector, every organisation should have a disaster recovery and business continuity plan, seamlessly integrated into its daily activities – make it too hard and things get forgotten. The aim of any strategy should be to maintain system integrity and availability during maintenance, whilst ensuring all data can be recovered following an … Continue reading Azure makes Disaster Recovery and Business Continuity simpler

Posted on: 9th December 2016 MORE +
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