Clive Taylor
Inner space at the heart of Quiss service

The question we are often asked by clients and prospects, is how can we guarantee such a quick turnaround on equipment that has broken, stopped working or needs a replacement part. The answer is simple and evident in the photos that accompany this story; a large stock of spares. A wander round our vast warehouse … Continue reading Inner space at the heart of Quiss service

Posted on: 14th August 2017 MORE +
Paul Tozer
Effective backup? Are you Azure?

In amongst all the noise generated by the high profile WannaCry ransomware virus and the British Airways computer system problems (to put it mildly) in May, one fact that has emerged is for every organisation to have a good, accessible, recent backup of their systems and data. We all now operate in the information age; … Continue reading Effective backup? Are you Azure?

Posted on: 11th August 2017 MORE +
Clive Taylor
The cloud is your friend

The cloud is often viewed with suspicion by those that have spent years developing a sophisticated and robust on-premise infrastructure, but it has much to offer and is more friend than foe. It is difficult to ignore the lure of the cloud and for those still assessing its benefits alongside their still-capable on-premise infrastructure, we … Continue reading The cloud is your friend

Posted on: 10th August 2017 MORE +
Rohen Farmer
Space – the final frontier

New business is good; it’s the lifeblood of our business. But once the elation has subsided, the reality sinks in. Resourcing the service. Support for the majority of our clients starts with a call to the helpdesk. And thanks to a growing number of calls, because we have more clients not more problems, we need … Continue reading Space – the final frontier

Posted on: 9th August 2017 MORE +
Simon Hartshorn
A day on the Quiss helpdesk

For most users, everything runs as it should, files are found, passwords are remembered, reports print and IT problems are something suffered by others. But when it goes wrong, who you gonna call? Our clients call the helpdesk and a team of dedicated individuals, who sit on the frontline in the battle to keep clients’ … Continue reading A day on the Quiss helpdesk

Posted on: 8th August 2017 MORE +
Paul Tozer
Time for a team talk?

Everybody knows what they get with Office 365, with familiar apps that most organisations rely on heavily, like Word, Excel, PowerPoint, Skype and Outlook. But what about the features that keep getting added, with little fanfare, which offer huge potential to help improve efficiency and productivity? The latest of these recently added features is Microsoft … Continue reading Time for a team talk?

Posted on: 7th August 2017 MORE +
Terry Faria
Who else is using your business phone?

The cost of telecoms fraud is currently estimated to be almost double that of credit card fraud, but with businesses keen to protect against brand damaging stories, few get to hear about the crimes and more importantly how to combat them. Here in the UK, there remains a growing and costly risk to the security … Continue reading Who else is using your business phone?

Posted on: 3rd August 2017 MORE +
Ian Harrison
Why ISO 27001:2013 matters

As you read this, Quiss Technology will have completed the rigorous process that comes around every three years, to ensure we retain our ISO 27001:2013 certification, the internationally acclaimed standard for information security management accredited by UKAS. And for those of our readers who are customers, this is really important. It demonstrates the importance everyone … Continue reading Why ISO 27001:2013 matters

Posted on: 25th July 2017 MORE +
Matt Rhodes
Smaller businesses should still plan for a disaster

The growing threat of cyber attacks has moved IT disaster recovery planning up the agenda for many small businesses, but why pay every year for something you are never likely to use? Instead of outsourcing the entire responsibility for disaster recovery to external service providers, it’s possible for smaller businesses to plan and protect their … Continue reading Smaller businesses should still plan for a disaster

Posted on: 18th July 2017 MORE +
Shelley Vaisey
Work experience placement gives student ‘real life’ experience

June saw us welcome the first of this Summers 3 work experience students to Quiss Technology. As Head of Talent Management here at Quiss, I can’t stress how important it is to give students on-hand real life work experience. Not everything can be taught in the classroom and for students to have the opportunity to … Continue reading Work experience placement gives student ‘real life’ experience

Posted on: 10th July 2017 MORE +
Matt Rhodes
Be more cyber safe

Everyone knows they could do more to protect their organisation against cyber criminals, but it starts with ensuring everyone in the organisation understands security is their responsibility – from boardroom to reception desk. Safety requires a shift in culture throughout your organisation. There are practical changes you can make to protect your organisation to prevent … Continue reading Be more cyber safe

Posted on: 29th June 2017 MORE +
Andy Michael
What a year 1988 was

Easily the most important event in 1988 was the founding of managed IT services provider Quiss Technology, but what else happened in this momentous year? Believe it or not, in February of this year, Lenny Henry went to Ethiopia as the centrepiece of the very first Red Nose Day telethon. More than 150 celebrities and … Continue reading What a year 1988 was

Posted on: 9th June 2017 MORE +
Shelley Vaisey
Quiss and the management of talent

As a leading provider of managed IT services, it is easy to think of Quiss as a technology business, but that is too simple in the current competitive and challenging commercial environment. The focus now has become more about the people within the business. The responsibility for recruiting, retaining and developing the next generation of … Continue reading Quiss and the management of talent

Posted on: 16th May 2017 MORE +
Simon Hartshorn
Simon Hartshorn – new arrival

Hello. My name is Simon Hartshorn and I’m the new Head of Service Delivery here at Quiss. I’m not just new, but the first to hold this position, created through the continuing expansion of our helpdesk team. Calling on my 20 years’ experience in the telecommunications and IT sectors, I’m adding a little more structure … Continue reading Simon Hartshorn – new arrival

Posted on: 4th May 2017 MORE +
Paul Tozer
Avoid feeling blue with Azure Recovery Services

Every organisation should have a disaster recovery and business continuity plan. It should be part of normal daily activities and the simpler it is, the more use it will prove. Azure Site Recovery Services enables organisations to switch disaster recovery and business continuity responsibilities to the cloud, coordinating failover and replication of both physical and … Continue reading Avoid feeling blue with Azure Recovery Services

Posted on: 17th April 2017 MORE +
Tracy Armstrong
Excellence through experience excels at ExCeL

Regarded by many as Europe’s most influential legal event, LegalEx at ExCeL London on the 28th & 29th March, proved a big success with record numbers of visitors, many of whom made it onto our stand. Overall the show was busier than last year and it was interesting to see firms of all sizes and … Continue reading Excellence through experience excels at ExCeL

Posted on: 10th April 2017 MORE +
Paul Tozer
Microsoft 1-Tier Cloud Solution Provider

Quiss has been included in the Microsoft 1-Tier Cloud Solution Provider programme, designed to help clients adopt cloud-based technology solutions like Microsoft Azure and Microsoft Office 365. Direct 1-Tier providers like Quiss buy from Microsoft, bill clients directly, sell combined offers and services, together with providing, managing and supporting products and services. To become a … Continue reading Microsoft 1-Tier Cloud Solution Provider

Posted on: 1st April 2017 MORE +
Terry Faria
Think VoIP but think carefully

Separate voice and data The benefits of Hosted Voice, or Voice over Internet Protocol (VoIP) as it’s perhaps more widely known are now broadly accepted, but for some, the full capabilities will be unachievable because they do not have a stable or fast-broadband connection. In an ideal world, you really need ‘fibre to the cabinet’ … Continue reading Think VoIP but think carefully

Posted on: 24th March 2017 MORE +
Paul Tozer
Azure Backup and Site Recovery

We are pleased to announce that Microsoft’s Azure Backup and Azure Site Recovery are now available in the UK. Azure Backup – The Azure-based service you can use to back up (or protect) and restore your data in the Microsoft cloud. Azure Backup enables Azure IaaS VM backup as well as replacing your existing on-premise … Continue reading Azure Backup and Site Recovery

Posted on: 16th February 2017 MORE +
Terry Faria
When personal smartphone trade-ins threaten corporate security

Just when you thought you had every aspect of security covered, along comes another to cause headaches and sleepless nights, often as an unexpected consequence of helping employees work remotely and more efficiently. But it’s not just phones. Any device that can access, download and store corporate data puts it at risk of unauthorised access … Continue reading When personal smartphone trade-ins threaten corporate security

Posted on: 10th February 2017 MORE +
Andy Michael
Service focus delivers a strong year for Quiss

Despite all the noise about new technology, we are primarily a service business and our focus on delivering high quality managed IT services helped us deliver another strong performance, with turnover increasing by 12%, hitting £8 million for 2015-2016. A number of law firms signed support contracts during the year, ensuring the legal sector remains … Continue reading Service focus delivers a strong year for Quiss

Posted on: 1st February 2017 MORE +
Matt Rhodes
Will IT be more of the same in 2017

Although 2016 had its moments, a few trends are likely to create sleepless nights in 2017, some from excitement and some from dread. Security remains a threat It’s been a hot topic for years and everyone is probably sick of the words cyber and security, but it’s not going to get any easier and the … Continue reading Will IT be more of the same in 2017

Posted on: 16th January 2017 MORE +
Rohen Farmer
Rohen Farmer – New arrival

Hello. I’m Rohen and I joined Quiss in November 2016 as Head of Technical Services, a new post created as the business experiences a sustained period of growth. I bring to Quiss over 10 years’ skill and experience, specifically within the disciplines of Hosting, Cloud and Managed Services. Recognising the importance of delivering excellence in … Continue reading Rohen Farmer – New arrival

Posted on: 15th December 2016 MORE +
Paul Tozer
Azure makes Disaster Recovery and Business Continuity simpler

Regardless of size or sector, every organisation should have a disaster recovery and business continuity plan, seamlessly integrated into its daily activities – make it too hard and things get forgotten. The aim of any strategy should be to maintain system integrity and availability during maintenance, whilst ensuring all data can be recovered following an … Continue reading Azure makes Disaster Recovery and Business Continuity simpler

Posted on: 9th December 2016 MORE +
Matt Rhodes
Meet without the travel issues

Whether it’s a car journey across the city or a flight around the globe, it’s easier to meet digitally thanks to Skype For Business. Much is made of the impact that increasingly available video-conferencing solutions will have on distance travel, but perhaps its biggest impact will be on relatively short car journeys. Admittedly, nothing beats … Continue reading Meet without the travel issues

Posted on: 30th November 2016 MORE +
Paul Tozer
Reasons to switch to Office 365

If there’s one topic guaranteed to crop up every day when I’m talking with clients and prospects, it’s Office 365. It’s a subject that sparks debate and has done for more than a year now, but thanks to the recent publicity from Microsoft, it’s a conversation that has now moved from the IT department to … Continue reading Reasons to switch to Office 365

Posted on: 17th November 2016 MORE +
Rob
TechData partner day offers valuable insight

Here at Quiss Technology, we’re an inquisitive bunch. And just because we know a lot about a huge range of technical subjects, from managed IT services to converged telephony, we never stop trying to learn more and how our clients might benefit from technological advances and new products or services. If we don’t offer something, … Continue reading TechData partner day offers valuable insight

Posted on: 21st October 2016 MORE +
Andy Michael
Alternative maybe but valuable definitely

No one is ever too sure what ‘The Alternative Legal IT Conference’, is the alternative to, but it is certainly a firm fixture and ‘must attend’ event in the exhibition and conference calendar. And so it was this year, when again Quiss exhibited at the Oxford Belfry Hotel over the two days of this year’s … Continue reading Alternative maybe but valuable definitely

Posted on: 10th October 2016 MORE +
Terry Faria
Fibre optics and business rates

Every five years the Valuation Office Agency (VOA) is required by law to re-value every business premises in the country, to ensure individual rateable values reflect changes in the property market. Dealing with the converged telephony requirements of our clients, I didn’t expect to be discussing rateable values in a blog. However, the VOA is … Continue reading Fibre optics and business rates

Posted on: 4th October 2016 MORE +
Tracy Armstrong
Ups and downs on the Quiss Golf Day

The much-anticipated Quiss Golf Day, highlight of this year’s sporting calendar, took place at the hilly, undulating course of Staverton Park, Daventry, chosen for not only its excellent golf facilities, but the superb hotel, spa and swimming pool. The most intrepid of our clients, suppliers and Quiss staff (easy to spot in their neon pink … Continue reading Ups and downs on the Quiss Golf Day

Posted on: 26th September 2016 MORE +
Tracy Armstrong
Why Quiss is so hospitable

We have already hosted a few events this year and at the time of writing we still have cricket, golf and a spa day to come, yet I’m constantly asked why we continue to invest in corporate hospitality. The simple and short answer is that these events are a great opportunity to meet clients, let … Continue reading Why Quiss is so hospitable

Posted on: 22nd August 2016 MORE +
Rob
Technology procurement in the education sector

There is no doubting the increasing importance of technology in schools today. From almost-unbreakable tablets to introduce primary school age children and pre-schoolers to the digital age, to high-specification hardware for budding engineers, designers and musicians, demand is growing. Yet when the topic comes up with education professionals, the subject of procurement and how they … Continue reading Technology procurement in the education sector

Posted on: 12th August 2016 MORE +
Matt Rhodes
WPC 2016 Day 2: Driving innovation

Building on Satya Nadella’s (CEO, Microsoft) opening Day 1 keynote session, WPC Day 2 added more detail in respect to how Microsoft and their Partners are able to help customers digitally transform their businesses within the three areas of: Building the Intelligent Cloud Re-inventing Productivity and Business Process Creating more Personal Computing Building the Intelligent Cloud … Continue reading WPC 2016 Day 2: Driving innovation

Posted on: 13th July 2016 MORE +
Matt Rhodes
WPC 2016 Day 1: The digital transformation opportunity

Microsoft’s Worldwide Partner Conference 2016 (WPC) got under way today with a keynote session from Satya Nadella, CEO at Microsoft. At the core of today’s opening session was ‘Digital Transformation’, primarily the desire of CEO’s to use technology to change business outcomes – whether it be how they: Engage with their customers Empower employees to … Continue reading WPC 2016 Day 1: The digital transformation opportunity

Posted on: 12th July 2016 MORE +
Andy Michael
Meeting Microsoft in Toronto

It’s that time of year again. Microsoft is staging its annual Worldwide Partner Conference and Quiss is to be represented there as it has in previous years. And before anyone comments, this is not a junket, but perhaps the most important collection of meetings I and my colleagues will have. As an outsourced IT services … Continue reading Meeting Microsoft in Toronto

Posted on: 5th July 2016 MORE +
Matt Rhodes
A successful Expo for Walsall Business Week

As patrons of the Black Country Chamber of Commerce, the BCCC for short, we have attended many of their events, but their Expo held on Friday 10th June at The Performance Hub Walsall Campus, was in my opinion the best one yet. As part of the inaugural Walsall Business Week, the Chamber worked in conjunction … Continue reading A successful Expo for Walsall Business Week

Posted on: 13th June 2016 MORE +
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