Support and Training
Here at Qvoice, it’s not all about selling new equipment, but helping ensure you get the best value from your investment, through reactive and responsive support from people who understand your system and the way you want to use it.
Our helpdesk will deal with any error messages that appear on phone or system screens, whilst our experienced engineers will work with you to address any bigger issues or necessary equipment and software upgrades. Although the systems are relatively simple to maintain yourself, we are always on hand for routine maintenance and to help integrate complementary technologies – we’re just a call away!
Training is an important part of extracting every bit of value out of any new converged telephony system. We can train users to take advantage of all the new features of both the system and the handset, on site to ensure productivity is maintained, either in small classes or one-on-one at each user’s desk – you choose what works best for you.
An important feature of new systems is the ease of use and the ability for system administrators to modify the system to enable new features, configure basic settings, amend messages and date/time settings, add extensions etc. Included as part of our supply contract we include time and resources to train any number of system administrators, at any of your locations or at our training facility in Tamworth.