Call Centre Solutions
We understand the need for organisations to achieve more with less. If you have a busy customer call centre, then the latest communications technology will help you improve efficiency and deliver a better quality service.
We can help you make the most of your call centre staff’s time and integrate their activities readily with other productivity tools in a multi-vendor environment. And it’s important to remember that the latest call centre solutions will lower your total cost of ownership (TCO) and increase your return on investment (ROI).
As an Avaya agent, we offer flexible, scalable solutions designed to grow with your organisation. Avaya Call Centre is the call centre solution favoured by the world’s leading organisations and we have the expertise and experience to shape it to your exact needs.
We can help your agents handle calls more effectively and boost your call centre’s productivity, whether that’s at a single site or across many office locations. You can choose whether inbound calls go to the least busy agent, the first available or the individual with the skills needed by a particular caller.
You can run the system on your existing infrastructure, or upon a converged IP network, with two scalable packages designed for organisations of different sizes; one with basic conditional routing capabilities for up to 50 agents and one for larger call centres with the full complement of advanced Call Vectoring (conditional routing) capabilities – want to know more, please download the full spec sheet here or get in touch.