For you the reseller
You have customers with a lack of knowledge or resources to look after their own IT estate. You either do what you can or risk losing them to a competitor that can support them at the level they require as they grow.
Our reseller IT hardware break-fix solution delivers a comprehensive service to your customers, in your name. We can be your support team and maintain or fix your customers hardware whenever or wherever they experience problems beyond the manufacturer’s warranty.
Your customers want the maximum availability and performance for their hardware, systems and infrastructure. They do not always want to have to purchase new equipment from you and you do not want them having to go to a competitor for support.
And that’s where our IT hardware break-fix partner programme can help you keep the customers you have and help you grow your business without investing in new people, expertise or resources.
With our support, you can help your clients extend the life of their equipment, whether you originally supplied it or not, with preventative action or a quick response when the lights go off.
Our fixed annual fee to cover any or all of your customer’s equipment, backed by service level agreements, offers you the chance not just to retain business but win more.
We will cover all major hardware types, from servers, storage and printers to desktop and laptop PCs, from all the leading manufacturers; HPE, Dell, Cisco, Fujitsu, IBM and many more.
For peace of mind, we will sign non-disclosure agreements and never attempt to poach your customers; there’s margin for everyone. Our service can be white labelled and we will always protect your brand and the relationship you have with your client.
Why Quiss is the right partner of choice
We understand when dealing with business critical equipment, our response must be fast, efficient and effective. When a customer has a problem, they want action not messages logged or a call back the next day.
At your service is our 35-strong support team of helpdesk engineers, network engineers, systems specialists and logistics experts, all ready to swing into action when your client calls; we can even supply you with a unique phone number to reach support, answered in your name.
And remember, calls come straight through to engineers in our support team, not call handlers.
Our UK based support team is available 24/7/365. Team members are trained, highly-skilled and have experience of almost every piece of equipment from almost every manufacturer. The whole process is supported by service level agreements, so your client is back up and running as soon as possible.
At our Tamworth headquarters, we have a 6000m3 warehouse and it’s full of every conceivable spare part from servers to fuses and drives to motherboards, so you don’t have to hold stock yourself.
Strong relationships with all major manufacturers guarantees’ we have ready access to all the parts we need, ready to be fitted by our mobile engineers.