Extended warranty solution provides peace of mind for manufacturers

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Our client is the world’s largest manufacturer of bricks. They have been manufacturing since 1819, operate a total of 204 plants in 30 countries and has almost 15,000 employees.

Issues

As you can probably imagine, a company of this size has a lot of IT equipment distributed all over the world at its various locations.

All of this equipment is covered with a standard manufacturer’s hardware warranty at the time of purchase. This warranty however only last for a set period leaving them vulnerable after that point.

Solution

Quiss Technology helped by stepping in and introducing a Post Warranty break fix solution.

This warranty covers the vast amount of laptops, PC’s and servers that the organisation uses across the organisation at its various plants.

With this solution, Quiss now supports every item that does not have a valid manufacturer’s warranty attached to it.

To make the process as efficient as possible, there is an automated system in place which ensures nothing is ever left off cover.

As soon as a piece of kit is purchased, it is automatically added to their inventory. This then generates a notification when the standard warranty runs out. At this point, the post warranty break fix solution kicks in which ensures there is continuous cover on every piece of equipment.

The support function includes all hardware required to fix any issues they have with the equipment that we cover as well as unlimited engineering onsite during predefined support hours.

Everything within our contract adheres to very strict service level agreements (SLA’s).

Benefits

This support mechanism enables the customer to sweat their assets a lot longer than if the equipment wasn’t covered ultimately saving time, money and unreliability issues.

All hardware that fails gets fixed quickly (within agreed SLA’s) enabling the customer to continue working and minimising down time.

If we are unable to fix the machine on site then we will automatically replace it meaning they are up and running again in the quickest possible time.

With our extended warranty, the equipment that the customer uses lasts a lot longer than if the equipment wasn’t covered.

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