Our client is one of Nottingham’s oldest firms of Chartered Surveyors established in the late 1800’s.
When an organisation purchases new IT equipment, it is automatically covered by a warranty that lasts for a pre-defined time. After this time elapses the customer has three options:
Replace it Cover it with a post warranty care pack Do nothing
Doing nothing makes the hardware very vulnerable. Should there ever be an issue whilst that equipment is not covered, it will make the rectification time a lot slower.
It did not make financial sense for our client to replace all of their IT equipment once the warranties had finished so Quiss Technology helped by introducing a Post Warranty break fix solution.
Our Post Warranty break fix solution covers the vast amount of laptops, PC’s and servers that the organisation uses. For this client, it also includes specified software on the devices.
With this solution, Quiss now supports every item the client has that does not have a valid manufacturer’s warranty attached to it.
To make the process as efficient as possible, there is an automated system in place which ensures nothing is ever left off cover.
As soon as a new printer is purchased, it is automatically added to their inventory. This then generates a notification when the standard warranty runs out. At this point, the post warranty break fix solution kicks in which ensures there is continuous cover on every piece of equipment.
The support function includes all hardware required to fix any issues they have with the equipment that we cover as well as unlimited engineering onsite during predefined support hours.
Everything within our contract adheres to very strict service level agreements (SLA’s).
This support mechanism enables the customer to sweat their assets a lot longer than if the equipment wasn’t covered ultimately saving time, money and unreliability issues.
All hardware that fails gets fixed quickly (within agreed SLA’s) enabling the customer to continue working and minimising down time.
If we are unable to fix the equipment on site then we will automatically replace it meaning they are up and running again in the quickest possible time.
With our extended warranty, the equipment that the customer uses lasts a lot longer than if the equipment wasn’t covered.
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