We are enjoying growth and financial success, and are continually on the hunt for high calibre individuals with a ‘can do – will do’ attitude. Could that describe you? Are you motivated and enthusiastic and looking potentially for your next challenge? If so, why not take a look at the vacancies that we have here at Quiss and contact our Head of Talent Management at recruitment@quiss.co.uk.

Senior Systems Specialist - Tamworth

Package: Competitive salary and pension

Job type: Full time

Company Overview:

Quiss Technology is a dynamic and successful nationwide IT services company, renowned for providing on-premise and outsourcing solutions to a wide range of business sectors. An exciting opportunity has emerged for a Senior Systems Specialist to join our team based at our Head Office in Tamworth, Staffordshire.

Role Overview:

To assist in leading and driving the Quiss project function, catering for R&D of new products/services, through to the effective delivery of audits, site surveys, designs, implementation/installations and documentation for new or existing customers infrastructures.

To take ownership and responsibility for escalations from Systems Specialists, Associate Systems Specialists and Helpdesk team members so as to work within Quiss SLAs.

Duties and responsibilities include:

  • 60% /40% split in terms of your time. 60% of your time will be focused on project designs and installations. 40% of  your time will be spent focused on BAU and escalations; guiding  Systems Specialists, Associate Systems Specialists, Lead Helpdesk Analyst and Senior Helpdesk Analyst team members, enhancing your own technical and consulting skills through further training and exposure to projects, completing site audits, attending presales meetings and contributing to tender documentation
  • Ability to design/support the deployments of O365 and Azure Services
  • To provide sales support for new or existing customer design/changes, catering for (but not limited to) Physical, Virtual Server and Cloud Infrastructure, Server Software, Storage Systems and Backup Infrastructure
  • To design, configure, troubleshoot and install Microsoft Server (Physical and Virtual)
  • To design, configure, troubleshoot and install VMware and Hyper V solutions
  • Ability to deal with third party products and vendors such as Mimecast, Sophos and Peppermint
  • To act as a technical authority in documenting design, installation and configuration of all systems consultancy activities
  • To liaise with 3rd party vendors to resolve performance and reliability issues, including root cause/permanent fix
  • To  lead large scale infrastructure project work for new or existing contracts
  • To create, manage and QA Statements of Work for mid-contract customer changes
  • To provide on call support out of hours
  • To provide scheduled out of hours change support as part of planned maintenance

Personality:

  • A proactive problem solver with strong technical and customer facing ability
  • An effective communicator, one that is confident in their own ability
  • Keen eye for detail and committed to getting the best results first time
  • Dedicated and focused
  • Well-spoken and presented
  • Strong time management and work output skills
  • A logical thinker
  • Organised and methodical
  • Engaging and able to work as part of a team
  • A people person
  • Mature and calm under pressure
  • Respectful of other’s opinions

Essential skills:

  • Microsoft Server (physical and virtual implementation)
  • VMWare and Hyper V installation and configuration
  • Citrix Server (Fundamentals a minimum)
  • Design, installation and configuration of disk and tape backup and replication technologies (LTO, DFRS, Cloud, DPM)
  • Core knowledge of common Microsoft Server products (Exchange, SQL, SharePoint, CRM) at least one a speciality
  • O365 suite of products, specifically Exchange, Office and Skype
  • Azure, IaaS and Backend as a Service (BaaS)
  • Monitoring & Management technologies (SCOM, PRTG, IPAM) + Remote Access Tools (RDP, KVM, Bomgar)
  • Microsoft Operation Manager
  • Strong skills in security technologies & practices
  • Strong working practices for operating within a Data Centre/Server Room Environment
  • Excellent hands on skills with voice technologies – ISDN, VOIP, SBC (Unified Comms)
  • Ability to identify poorly installed systems infrastructure and design remedial action plans

Desirable skills:

  • Service based skills – ITIL/ISO2000 (Incident, Problem Change, Config & Asset Management)

Education:

  • Industry Qualifications such as MSCA and MCSE (CP&I or Productivity)
  • Cisco CCNA/P Security
  • Citrix CCA
  • VMWare VCP

Background:

  • At least 10 years within an IT Services environment (worked with customer SLAs and standards such as ISO27001)
  • Customer centric background
  • Background exposure to designing solutions
  • Background exposure to presales and demonstrations

Opportunities:

This is a fantastic opportunity to join an expanding company who actively encourage the personal development of their employees. Working in a fast paced environment, supporting the latest technologies, this is a prospect not to be missed, where the ability to innovate and deliver results will be rewarded.

Senior SharePoint Consultant

Package: Competitive salary and pension

Job type: Full time

Company Overview:

Quiss Technology is a dynamic and successful nationwide IT services company, renowned for providing on-premise and outsourcing solutions to a wide range of business sectors. An exciting opportunity has emerged for a Senior SharePoint Consultant to join our team based at our Head Office in Tamworth, Staffordshire.

Role Overview:

A multi-faceted role to join a growing team of O365 SharePoint Consultants as well as manage and lead external partners in delivering customer projects.

Duties and responsibilities include:

  • Support the sales function in positioning solutions and contributing to proposals
  • Shape Customer requirements while advising on the approach in order to architect a solution
  • Design and deliver solutions within project constraints
  • Contribute to technical innovation across the business taking the lead in your area of technical expertise
  • Gathering Customer requirements, to estimate on projects, design systems architecture, project plan (alongside a Project Manager), and work with systems testing
  • To design, define and document solutions, taking part in technical requirement meetings, workshops, conference calls, discussion forums and related meetings
  • To work through specifications and develop solutions where appropriate in line with project documentation
  • Working within time guidelines
  • To manage multiple projects and partners independently with hands on development where appropriate
  • Working closely with other staff, such as Consultants, Support and Business Development Managers to ensure seamless delivery of projects

Personality:

  • A proactive problem solver with strong technical and customer facing ability
  • An effective communicator, one that is confident in their own ability
  • A keen eye for detail and committed to getting the best results first time
  • Dedicated and focused
  • Well-spoken and presented
  • Strong time management and work output skills
  • A logical thinker
  • Organised and methodical in approach
  • Engaging and able to work as part of a team
  • A people person
  • Mature and calm in approach
  • Respectful of other’s opinions

Essential skills:

  • Office365 SharePoint and previous on premises versions
  • Flow
  • Powerapps
  • Azure Functions
  • Azure AD
  • SharePoint Online (administration and configuration)
  • HTML
  • JavaScript
  • XML/XSLT

Desirable skills:

  • Dynamics (administration and creation of solutions)
  • Power BI
  • Wider knowledge of Azure offerings

Education:

  • Educated to A ‘level or equivalent standard with at least Maths and English grade C GCSE or above
  • Perhaps Microsoft Certified to MCSE Productivity, MCSA 0365 or MCTS (SharePoint) level or a willingness to achieve these accreditations as part of our home grown talent programme

Opportunities:

This is a fantastic opportunity to join an expanding company who actively encourage the personal development of their employees. Working in a fast paced environment, supporting the latest technologies, this is a prospect not to be missed, where the ability to innovate and deliver results will be rewarded.

Helpdesk Analyst

Package: Competitive salary and pension

Job type: Full time

Company Overview:

Quiss Technology is a dynamic and successful nationwide IT services company, renowned for providing on-premise and outsourcing solutions to a wide range of business sectors. An exciting opportunity has emerged for a Helpdesk Analyst to join our team based at our Head Office in Tamworth, Staffordshire.

Role Overview:

Responsible for providing telephone and remote access support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support

With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily network administration tasks

Duties and responsibilities include:

  • Providing a first response telephone and remote support to clients, logging calls on our Service Management system or by receiving calls from colleagues
  • Managing your own call queue within specified SLA’s
  • Competently resolving technical issues for clients
  • Always taking a quality approach to resolution
  • To be mindful of client’s pressures and to proactively deliver customer satisfaction
  • Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage
  • To contribute to SMART sessions, making the most out of your 1-2-1-‘s with your leader, thus taking responsibility for sharing your current and future career goals

Personality:

  • A proactive problem solver with strong technical and customer facing ability
  • An effective communicator, one that is confident in their own ability
  • A keen eye for detail and committed to getting the best results first time
  • Dedicated and focused
  • Well-spoken and presented
  • Strong time management and work output skills
  • A logical thinker
  • Organised and methodical in approach
  • Engaging and able to work as part of a team
  • A people person
  • Mature and calm in approach
  • Respectful of other’s opinions

Essential skills:

  • Active Directory (managing user accounts within AD)
  • Group Policies (what are they, how they are enforced)
  • MS Exchange 2013(management of user accounts, ‘how do I’ support advice, access requests)
  • MS Exchange 2010 (management of user accounts, ‘how do I’ support advice, access requests)
  • MS Office 2010/2013/2016 (‘how do I’ support advice, basic trouble shooting)
  • MS Office 365 (management of user accounts, ‘how do I’ support advice, access requests)
  • Terminal Server (trouble shooting connection issue)

Desirable skills:

  • Windows Server 2008/2008R2/2012 (understanding of an infrastructure typology)
  • Citrix (trouble shooting connection issue)
  • Backup solutions and storage systems (understand what a backup solution looks like and why it is in place across technologies such as Symantec, BackUp Exec and Cloud offerings)
  • LAN and WAN technologies including, TCP/IP, DHCP, DNS, IP Addressing, VPN, switching, routing, wired and wireless access (a basic networking understanding
  • Knowledge of application support (how to approach a vendor, acting as a liaison between the client and vendor)

Education:

  • Educated to at least A-Level or equivalent standard with at least Maths and English grade C or above at GCSE level
  • Additional industry recognised qualifications such as:
    • CompTIAA+ Maintenance of PC’s, Mobile Devices, Laptops, OS and Printers
    • CompTIAN+ Network Admin, Network Installations, Cable Installations
    • MCSA ( Windows 2012 / 16, O365 or windows 10)
    • CCNA

Background:

  • At least 12 months previous technical support experience in a busy customer lead helpdesk
  • Ideally from an IT services business
  • Maybe from a customer services role
  • Maybe from a hospitality background
  • Maybe from a retail background
Senior Helpdesk Analyst

Package: Competitive salary and pension

Job type: Full time

Company Overview:

Quiss Technology is a dynamic and successful nationwide IT services company, renowned for providing on-premise and outsourcing solutions to a wide range of business sectors. An exciting opportunity has emerged for a Senior Helpdesk Analyst to join our team based at our Head Office in Tamworth, Staffordshire.

Role Overview:

Responsible for providing extended and escalated telephone and remote access support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support.

With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily network administration tasks.

To mentor and target (using SMART) Helpdesk Analysts on a continual basis.

Duties and responsibilities include:

  • Providing a first and escalated response telephone and remote support to clients, logging calls on our Service Management system or by receiving calls from colleagues
  • Providing an technical escalation path to Helpdesk Analysts that were unable to resolve open tickets
  • Acting as an SME within your chosen client and technology path
  • Managing your own call queue within specified SLA’s
  • Responsible for service delivery and call resolution as part of your call group
  • Competently resolving technical issues for clients
  • Always taking a quality approach to resolution
  • Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage
  • To contribute to SMART sessions, making the most out of your 1-2-1-‘s with your leader, thus taking responsibility for sharing your current and future career goals
  • To outline SMART targets for Helpdesk Analysts, monitoring activity or missed goals
  • Providing advice, mentoring and support for Helpdesk Analysts, grooming them so as to increase their competency level

Personality:

  • A proactive problem solver with strong technical and customer facing ability
  • An effective communicator, one that is confident in their own ability
  • A keen eye for detail and committed to getting the best results first time
  • Dedicated and focused
  • Well-spoken and presented
  • Strong time management and work output skills
  • A logical thinker
  • Organised and methodical in approach
  • Engaging and able to work as part of a team
  • A people person
  • Mature and calm in approach
  • Respectful of other’s opinions

Essential skills:

  • Active Directory (creation and management of user accounts within AD)
  • Group Policies (creation and management of what are they, how they are enforced)
  • MS Exchange 2013 (troubleshooting at server level, management of user accounts, ‘how do I’ support advice, access requests)
  • MS Exchange 2010 (troubleshooting at server level management of user accounts, ‘how do I’ support advice, access requests)
  • MS Office 2007/2010/2013/2016 (troubleshooting ‘how do I’ support advice, basic trouble shooting)
  • MS Office 365 (troubleshooting, migration and management of user accounts, ‘how do I’ support advice, access requests)
  • Terminal Server (creation of accounts, trouble shooting at server level)

Desirable skills:

  • Windows Server 2008/2008R2/2012 (troubleshooting and an in depth understanding of an infrastructure typology)
  • Citrix (Server level management and troubleshooting connection issue)
  • Backup solutions and storage systems (Management of the backup solution across technologies such as Symantec, BackUp Exec and Cloud offerings)
  • LAN and WAN technologies including, TCP/IP, DHCP, DNS, IP Addressing, VPN, switching, routing, wired and wireless access (troubleshooting network performance issues)
  • Knowledge of application support (how to approach a vendor, acting as a liaison between the client and vendor)

Education:

  • Educated to at least A-Level or equivalent standard with at least Maths and English grade C or above at GCSE level
  • Additional industry recognised qualifications such as:
    • MCSA O365, Window Server 2012 or 2016 or Windows 10
    • MCSE Productivity or Cloud Platform and Infrastructure
    • CCNA
    • ITIL
    • Mimecast Gateway Technical Specialist (MGTS)

Background:

  • At least 4 years previous technical support experience in a busy customer lead helpdesk
  • At least 2 years previous technical support at a 2nd line level
  • Ideally from an IT services business
  • Maybe from a customer services role
  • Maybe from a hospitality background
  • Maybe from a retail background

Opportunities:

This is a fantastic opportunity to join an expanding company who actively encourage the personal development of their employees. Working in a fast paced environment, supporting the latest technologies, this is a prospect not to be missed, where the ability to innovate and deliver results will be rewarded.

Marketing Manager

Package: Competitive salary and pension

Job type: Full time

Company Overview:

Quiss Technology is a dynamic and successful nationwide IT services company, renowned for providing on-premise and outsourcing solutions to a wide range of business sectors. An exciting opportunity has emerged for a Marketing Manager to join our team based at our Head Office in Tamworth, Staffordshire.

Role Overview:

Effective management of the marketing, advertising and promotional activities of the organisation.

Duties and responsibilities include:

  • Manage all aspects of marketing for the business
  • To develop, establish and maintain marketing strategies to meet Quiss’ objectives
  • Maintenance of the company website and our social media accounts ensuring all are regularly updated with relevant content
  • To write, create and distribute our quarterly magazine
  • Analysis of customer research, current marketing conditions and competitor information, Studying competitors products and services
  • Ensure adequate PR coverage across al verticals working closely with our external PR agency
  • Production of the quarterly staff newsletter
  • Create and execute the annual corporate hospitality calendar ensuring relationships with key clients and prospects are nurtured
  • Prepare and manage marketing plans and budgets
  • Manage our attendance at exhibitions, seminars, trade shows and networking events including pre and post event promotion and analysis
  • Managing the production of all promotional material and marketing literature
  • Liaising with other internal departments such as sales and distribution and supporting them on their requirements
  • Work with partners such as Microsoft, Sophos and HP on joint marketing initiatives and maximise available funding
  • Support the sales team and Directors with any presentations and tenders to ensure consistency of tone and branding and a professional image at all times
  • Supporting the Sales department on client retention and new business wins
  • Create and distribute e-shots to support marketing campaigns/client communications
  • Ensure brand consistency on all documentation, presentations etc. distributed by individuals across the business
  • Presenting findings and suggestions to Company Directors or other senior leaders
  • Company presentations, videos, testimonials and case studies
  • Developing the Quiss brand
  • Management of internal events including the Christmas party and social evenings
  • Manage our charity activity and CSR

Personality:

  • A proactive problem solver with strong technical and customer facing ability
  • An effective communicator, one that is confident in their own ability
  • A keen eye for detail and committed to getting the best results first time
  • Dedicated and focused
  • Well-spoken and presented
  • Strong time management and work output skills
  • A logical thinker
  • Extremely organised and methodical in approach
  • Engaging and able to work as part of a team
  • A people person
  • Mature and calm in approach
  • Respectful of other’s opinions

Essential skills:

  • Experience in all aspects of developing and managing marketing strategies
  • IT and technical marketing skills
  • Proven experience in customer and market research
  • Relevant IT product and industry knowledge
  • Digital marketing skills
  • Experience with relevant software applications

Desirable skills:

  • Business or marketing-related degree or equivalent professional qualification.

Education:

  • Educated to at least A-Level or equivalent standard with at least Maths and English grade C or above at GCSE level

Opportunities:

This is a fantastic opportunity to join an expanding company who actively encourage the personal development of their employees. Working in a fast paced environment, supporting the latest technologies, this is a prospect not to be missed, where the ability to innovate and deliver results will be rewarded.

Why should you join us?

Being part of the Quiss team is rewarding and provides you with a clear career path, to follow at your own pace. Our core values allow individuals to fulfil their potential, fully supported by our leadership team and Talent Management function.

At the very heart of our culture, our family values of loyalty, commitment and honesty allow all members of the team to follow their ambitions and achieve their goals with the appropriate level of guidance and support. From associate Helpdesk Analysts joining us directly from college or university to our most senior Systems Consultants, your career and its development is taken seriously and is reviewed in a structured and pragmatic way.

Since we started out in business in 1988, we have enjoyed continual growth and financial stability. We are committed to placing a proportionate amount of profit back into the training and development of every member of staff. As such, every member of the team is encouraged to gain industry recognised certifications such a Microsoft MCSE, Cicso CCNP, VCP and CCEA accreditations fully funded by us. This commitment is recognisable through our continued Microsoft Gold Partner status (2 Gold and 2 Silver awards) that are reliant on qualified staff.

Not only do we develop and train team members technically but we also have a soft skills focus as increasing your communication, leadership and business skills are equally important to us.

Our flexible approach to working enables the entire team to work hard whilst retaining the appropriate work / life balance. Our flexible working ensures that you can make that children’s play, go to football practice or attend a concert on time. We are connected to a great motorway network and are minutes from a train station at Wilnecote or Tamworth.

Call or email us at recruitment@quiss.co.uk to find out more.

If you wish to apply, please use the ‘apply for a position now’ button and add the position applied for in the subject field. We look forward to hearing from you.

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