We are enjoying growth and financial success, and are continually on the hunt for high calibre individuals with a ‘can do – will do’ attitude. Could that describe you? Are you motivated and enthusiastic and looking potentially for your next challenge? If so, why not take a look at the vacancies that we have here at Quiss and contact our Head of Talent Management at recruitment@quiss.co.uk.

Why should you join us?

Being part of the Quiss team is rewarding and provides you with a clear career path, to follow at your own pace. Our core values allow individuals to fulfil their potential, fully supported by our leadership team and Talent Management function.

At the very heart of our culture, our family values of loyalty, commitment and honesty allow all members of the team to follow their ambitions and achieve their goals with the appropriate level of guidance and support. From associate Helpdesk Analysts joining us directly from college or university to our most senior Systems Consultants, your career and its development is taken seriously and is reviewed in a structured and pragmatic way.

Since we started out in business in 1988, we have enjoyed continual growth and financial stability. We are committed to placing a proportionate amount of profit back into the training and development of every member of staff. As such, every member of the team is encouraged to gain industry recognised certifications such a Microsoft MCSE, Cicso CCNP, VCP and CCEA accreditations fully funded by us. This commitment is recognisable through our continued Microsoft Gold Partner status (2 Gold and 3 Silver awards) that are reliant on qualified staff.

Not only do we develop and train team members technically but we also have a soft skills focus as increasing your communication, leadership and business skills are equally important to us.

Our flexible approach to working enables the entire team to work hard whilst retaining the appropriate work / life balance. Our flexible working ensures that you can make that children’s play, go to football practice or attend a concert on time. We are connected to a great motorway network and are minutes from a train station at Wilnecote or Tamworth.

Call or email us at recruitment@quiss.co.uk to find out more.

Helpdesk Analyst - Tamworth

Package: Competitive salary and pension

Job type: Permanent

Company Overview:

Quiss Technology is a dynamic and successful nationwide IT services company, renowned for providing on-premise and outsourcing solutions to a wide range of business sectors. An exciting opportunity has emerged for a Helpdesk Analyst to join our team based at our Head Office in Tamworth, Staffordshire.

Role Overview:

Responsible for providing telephone and remote access support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support.

With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily network administration tasks.

Duties and responsibilities include:

  • Providing a first response telephone and remote support to clients, logging calls on our Service Management system or by receiving calls from colleagues.
  • Managing your own call queue with specified SLA’s.
  • Competently resolving technical issues for clients.
  • Always taking a quality approach to resolution.
  • To be mindful of client’s pressures and to proactively deliver customer satisfaction.
  • Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage.
  • To contribute to SMART sessions, making the most out of your 1-2-1’s with your leader, thus taking responsibility for sharing your current and future career goals.

Personality:

Strong technical, interpersonal and organisational skills are required. You should be calm under pressure, have a high calibre of administrative competence, demonstrate total task ownership and possess the ability to think on your feet.

We are looking for a star, or at least one in the making. A team member that is a proactive problem solver with strong technical and customer facing ability, someone that is analytical, an effective communicator, one that is confident in their own ability and who has a keen eye for detail; committed to getting the best results first time.

Essential skills:

  • Active Directory (managing user accounts within AD)
  • Group Policies (what are they, how they are enforced)
  • MS Exchange 2013 (management of user accounts ‘how do I’ support advice, access requests)
  • MS Exchange 2010 (management of user accounts ‘how do I’ support advice, access requests)
  • MS Office 2007/2010/2013/2016 (‘how do I’ support advice, basic trouble shooting)
  • MS Office 365 (management of user accounts, ‘how do I’ support advice, access requests)
  • Terminal Server (trouble shooting connection issue)

Desirable skills:

  • Windows Server 2008/2008R2/2012 (understanding of an infrastructure typology)
  • Citrix (trouble shooting connection issue)
  • Backup solutions and storage systems
  • LAN and WAN technologies including, TCP/IP, DHCP, DNS, IP Addressing, VPN, switching, routing, wired and wireless access (a basic networking understanding)
  • Knowledge of application support

Education and qualifications:

  • Educated to at least A Level standard or equivalent. To include GCSE Maths and Englishgrade A-C.
  • CompTIA A+ maintenance of PC’s, mobile devices, laptops, OS and printers
  • CompTIA N+ network admin, network installations, cable installations
  • MTA – IT infrastructure
  • CCNA

Background:

  • At least 12 months previous technical support experience in a busy customer lead helpdesk
  • Ideally from an IT services business
  • Maybe from a customer services role
  • Maybe from a hospitality or retail background

Opportunities:

This is a fantastic opportunity to join an expanding company who actively encourage the personal development of their employees. Working in a fast paced environment, supporting the latest technologies, this is a prospect not to be missed, where the ability to innovate and deliver results will be rewarded.

Lead Helpdesk Analyst - Tamworth

Package: Competitive salary and pension

Job type: Permanent

Company Overview:

Quiss Technology is a dynamic and successful nationwide IT services company, renowned for providing on-premise and outsourcing solutions to a wide range of business sectors. An exciting opportunity has emerged for a Lead Helpdesk Analyst to join our team based at our Head Office in Tamworth, Staffordshire.

Role Overview:

Lead Helpdesk Analyst required for a leading IT managed service reseller based near Tamworth. The successful candidate will be responsible for technically escalated helpdesk calls, providing 3rd line full systems troubleshooting support during major incidents, housekeeping and maintenance on a variety of system and network infrastructures, mentoring and supporting 1st and 2nd line teams.

The successful candidate will be eager to cement their experience with industry recognised accreditations, funded by us and kept up to date via our training programme and commitment to your development. Your experience shuld be gained from a services background, ideally with 5 years at a highly skilled 2nd line level, if not currently at a 3rd line systems level.

Duties and responsibilities include:

  • To troubleshoot and resolve service calls escalated to 3rd line level
  • General housekeeping and maintenance on a variety of system and network infrastructures
  • To monitor and act upon server and network alerts from our alert monitoring system and to carry out pro-active enhancements to alerting monitoring to ensure minimal downtime for clients
  • Creating policies and maintaining WSUS across multiple networks, including multi-tier upstream and downstream setups
  • To maintain and monitor reoccurring backup and replication failures
  • To assist helpdesk analysts and senior helpdesk analysts with general support queries prior to escalation
  • Training and supporting 1st and 2nd line teams
  • To assume remote control over customers’ computers when necessary to resolve problems
  • To update assigned support queries on our service management system to ensure details are current
  • To ensure clients are fully informed of developments related to their outstanding issues
  • to keep service management teams appraised of al escalated and political calls
  • Occasional involvement in system rollouts, working alongside with Technical Consultants to deliver new network deployments to our customers

Personality:

Strong technical, interpersonal and organisational skills are required. You should be calm under pressure, have a high calibre of administrative competence, demonstrate total task ownership and possess the ability to think on your feet.

We are looking for a star, or at least one in the making. A team member that is a proactive problem solver with strong technical and customer facing ability, someone that is analytical, an effective communicator, one that is confident in their own ability and who has a keen eye for detail; committed to getting the best results first time.

Essential skills:

Joining a dedicated team of 3 which is part of a wider team of 27, you will be able to demonstrate considerable skills in the following areas of IT systems support:

  • Advanced knowledge of Windows desktop environments from Windows Vista and above
  • Advanced knowledge of Windows server environments from Server 2008 and above (including SBS variants)
  • Knowledge and experience working with SAN technology, preferable in a VMware environment
  • Working knowledge of LAN/WAN technologies
  • Active Directory (creation and management of user accounts within AD since Exchange 2007)
  • Group Policies (creation and management of what they are, logon scripts and PowerShell)
  • MS Exchange 2007 onwards (Troubleshooting at server level, management of user accounts, ‘how do I’ support advice, access requests)
  • MS Office 2007/2010/2013/2016 (Troubleshooting ‘how do I’ support advice, basic troubleshooting)
  • MS Office 365 (Troubleshooting, migration and management of user accounts, ‘how do I’ support advice, access requests)
  • Terminal Server (creation of accounts, trouble shooting at server level)
  • Advanced knowledge of the Backup Exec application by Symantec
  • DNS, DHCP and maintenance of domain records

Desirable skills:

  • Knowledge of backup solutions including Veeam, DPM, Datto and Storage Craft
  • Knowledge of SQL
  • Knowledge of Citrix
  • HTML and CSS experience would also be a positive

Education and qualifications:

  • Educated to at least A Level standard or equivalent. To include GCSE Maths and Englishgrade A-C.
  • CompTIA A+ maintenance of PC’s, mobile devices, laptops, OS and printers
  • CompTIA N+ network admin, network installations, cable installations
  • MTA – IT infrastructure
  • CCNA

Background:

  • At least 12 months previous technical support experience in a busy customer lead helpdesk
  • Ideally from an IT services business
  • Maybe from a customer services role

Opportunities:

This is a fantastic opportunity to join an expanding company who actively encourage the personal development of their employees. Working in a fast paced environment, supporting the latest technologies, this is a prospect not to be missed, where the ability to innovate and deliver results will be rewarded.

Training and Business Support Administrator - Tamworth

Package: Competitive salary and pension

Job type: Permanent

Company Overview:

Quiss Technology is a dynamic and successful nationwide IT services company, renowned for providing on-premise and outsourcing solutions to a wide range of business sectors. An exciting opportunity has emerged for a Training and Business Support Administrator to join our team based in Tamworth.

Role Overview:

To provide administration and business support to the Talent Management function. To ultimately develop this newly created role into a fully operational soft skills training function with guidance and support from the Head of Talent Management (HOTM).

Duties and responsibilities include:

  • To follow up on set objectives and training tasks with each team member when they have completed their annual, probation and SMART 1-2-1 quarterly reviews
  • To escalate any risk or associated issues to leaders or HOTM in relation to missed targets or training goals as set out and defined at annual, probation and SMART 1-2-1 quarterly reviews
  • To assist the HOTM with the role out of our new ‘home grown talent’ initiative, giving all team members the opportunity to progress within the Quiss business
  • To maintain and update the HR Wiki and manage the training disclaimers associated with concluded training, exams and courses
  • To learn about and ultimately deliver ‘lunch and learn’ soft skills training sessions.
  • To provide a floor walking function focused on customer excellence. Supporting initially the Service Desk function with ghost training and observations feedback. Listening to calls and recommending areas for improvement
  • To be creative when assessing what ‘makes a good learning environment’
  • To proactively source and schedule ‘free’ technical training from our partners and assist with the maintenance of our accreditations
  • To liaise with teams to identify skills gaps
  • To assist with the administration of our recruitment function
  • To assist with the administration of our HR function
  • To provide reception and hospitality cover for up to 6 weeks of the year covering annual leave
  • To restock meeting room fridges and order replacement goods
  • To map out induction schedules and be mindful of new team member needs and training requirements

Personality:

  • Energetic, with a positive ‘can do’ attitude
  • Results driven
  • A proactive problem solver, creative with suggestions on how to tackle development opportunities
  • An effective communicator, one that is confident in their own ability
  • Keen eye for detail and committed to getting the best results first time where appropriate
  • Dedicated and focused
  • Well spoken and presented
  • Strong time management and work output skills
  • Logical thinker
  • Organised and methodical in your approach
  • Able to engage and promote a welcoming atmosphere

Essential skills:

  • MS Office skills
  • Collaboration skills within a team environment

Desirable skills:

  • Exposure to Microsoft SharePoint
  • Digital design skills that can help with formatting and branding training documents

Education and qualifications:

  • Educated to degree level in a Business Administration or Human Resources discipline
  • A Level or equivalent standard with at least Maths and English grade C GCSE or above

Background:

  • This is a training role for a new graduate with a passion for people and skills development. Whilst it is not anticipated that you will have gained commercial experience within a training capacity, it is essential that you have a background within hospitality, retail or customer services

Opportunities:

This is a fantastic opportunity to join an expanding company who actively encourage the personal development of their employees. Working in a fast paced environment, supporting the latest technologies, this is a prospect not to be missed, where the ability to innovate and deliver results will be rewarded.

If you wish to apply, please use the ‘apply for a position now’ button and add the position applied for in the subject field. We look forward to hearing from you.

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