We are enjoying growth and financial success, and are continually on the hunt for high calibre individuals with a ‘can do – will do’ attitude. Could that describe you? Are you motivated and enthusiastic and looking potentially for your next challenge? If so, why not take a look at the vacancies that we have here at Quiss and contact our Head of Talent Management at recruitment@quiss.co.uk.

Why should you join us?

Being part of the Quiss team is rewarding and provides you with a clear career path, to follow at your own pace. Our core values allow individuals to fulfil their potential, fully supported by our leadership team and Talent Management function.

At the very heart of our culture, our family values of loyalty, commitment and honesty allow all members of the team to follow their ambitions and achieve their goals with the appropriate level of guidance and support. From associate Helpdesk Analysts joining us directly from college or university to our most senior Systems Consultants, your career and its development is taken seriously and is reviewed in a structured and pragmatic way.

Since we started out in business in 1988, we have enjoyed continual growth and financial stability. We are committed to placing a proportionate amount of profit back into the training and development of every member of staff. As such, every member of the team is encouraged to gain industry recognised certifications such a Microsoft MCSE, Cicso CCNP, VCP and CCEA accreditations fully funded by us. This commitment is recognisable through our continued Microsoft Gold Partner status (2 Gold and 3 Silver awards) that are reliant on qualified staff.

Not only do we develop and train team members technically but we also have a soft skills focus as increasing your communication, leadership and business skills are equally important to us.

Our flexible approach to working enables the entire team to work hard whilst retaining the appropriate work / life balance. Our flexible working ensures that you can make that children’s play, go to football practice or attend a concert on time. We are connected to a great motorway network and are minutes from a train station at Wilnecote or Tamworth.

Call or email us at recruitment@quiss.co.uk to find out more.

Helpdesk Analyst - Tamworth

Package: Competitive salary and pension

Job type: Permanent

Company Overview:

Quiss Technology is a dynamic and successful nationwide IT services company, renowned for providing on-premise and outsourcing solutions to a wide range of business sectors. An exciting opportunity has emerged for a Helpdesk Analyst to join our team based at our Head Office in Tamworth, Staffordshire.

Role Overview:

Responsible for providing telephone and remote access support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support.

With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily network administration tasks.

Duties and responsibilities include:

  • Providing a first response telephone and remote support to clients, logging calls on our Service Management system or by receiving calls from colleagues.
  • Managing your own call queue with specified SLA’s.
  • Competently resolving technical issues for clients.
  • Always taking a quality approach to resolution.
  • To be mindful of client’s pressures and to proactively deliver customer satisfaction.
  • Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage.
  • To contribute to SMART sessions, making the most out of your 1-2-1’s with your leader, thus taking responsibility for sharing your current and future career goals.

Personality:

Strong technical, interpersonal and organisational skills are required. You should be calm under pressure, have a high calibre of administrative competence, demonstrate total task ownership and possess the ability to think on your feet.

We are looking for a star, or at least one in the making. A team member that is a proactive problem solver with strong technical and customer facing ability, someone that is analytical, an effective communicator, one that is confident in their own ability and who has a keen eye for detail; committed to getting the best results first time.

Essential skills:

  • Active Directory (managing user accounts within AD)
  • Group Policies (what are they, how they are enforced)
  • MS Exchange 2013 (management of user accounts ‘how do I’ support advice, access requests)
  • MS Exchange 2010 (management of user accounts ‘how do I’ support advice, access requests)
  • MS Office 2007/2010/2013/2016 (‘how do I’ support advice, basic trouble shooting)
  • MS Office 365 (management of user accounts, ‘how do I’ support advice, access requests)
  • Terminal Server (trouble shooting connection issue)

Desirable skills:

  • Windows Server 2008/2008R2/2012 (understanding of an infrastructure typology)
  • Citrix (trouble shooting connection issue)
  • Backup solutions and storage systems
  • LAN and WAN technologies including, TCP/IP, DHCP, DNS, IP Addressing, VPN, switching, routing, wired and wireless access (a basic networking understanding)
  • Knowledge of application support

Education and qualifications:

  • Educated to at least A Level standard or equivalent. To include GCSE Maths and Englishgrade A-C.
  • CompTIA A+ maintenance of PC’s, mobile devices, laptops, OS and printers
  • CompTIA N+ network admin, network installations, cable installations
  • MTA – IT infrastructure
  • CCNA

Background:

  • At least 12 months previous technical support experience in a busy customer lead helpdesk
  • Ideally from an IT services business
  • Maybe from a customer services role
  • Maybe from a hospitality or retail background

Opportunities:

This is a fantastic opportunity to join an expanding company who actively encourage the personal development of their employees. Working in a fast paced environment, supporting the latest technologies, this is a prospect not to be missed, where the ability to innovate and deliver results will be rewarded.

Field Service Engineer - Tamworth

Package: Competitive salary and pension

Job type: Permanent

Company Overview:

Quiss Technology is a dynamic and successful nationwide IT services company, renowned for providing on-premise and outsourcing solutions to a wide range of business sectors. An exciting opportunity has emerged for a Field Service Engineer to join our team based at our Head Office in Tamworth, Staffordshire.

Role Overview:

Responsible for providing deskside and break fix support for our corporate clients in the field, on a range of workstation, application and hardware issues.

With a solid customer services ability and clear communication skills, you will also be responsible for maintaining a spares inventory, returning faulty items to our warehouse facility in Tamworth and updating service tickets.

Duties and responsibilities include:

  • Managing assigned field service tickets requiring technical resolution
  • Competently resolving a broad range of technical issues for clients
  • Upon occasion providing site based support cover where other team members are on annual leave or absent
  • Always taking a quality approach to resolution
  • To be mindful of client’s pressures and to proactively deliver customer satisfaction
  • Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage
  • To contribute to SMART sessions, making the most out of your 1-2-1-‘s with your leader, thus taking responsibility for sharing your current and future career goals
  • You may also be required to carry out any other duties which may reasonably be required

Personality:

  • An effective communicator, one that is confident in their own ability
  • Keen eye for detail and committed to getting the best results first time
  • Dedicated and focused
  • Well-spoken and presented
  • Strong time management and work output skills
  • A logical thinker
  • Organised and methodical
  • Engaging and able to work as part of a team
  • A people person
  • Mature and calm under pressure
  • Respectful of other’s opinions

Essential skills:

  • Windows 7/8.1/10. Must have a solid understanding of Windows, and be able to diagnose/repair common issues
  • Good knowledge of MS applications, in particular MS Office 2007 onwards
  • Understanding of desktop/laptop architecture. Must be able to complete repairs/replace internals such as RAM, HDD, and system board
  • Experience repairing HP LaserJet printers, preferably LJ 4200, 4350, 4015, 9050, M401
  • Understanding of basic networking principles and server architecture. Will be required to provide initial support on occasion and replace faulty parts such as HDDs, PSU’s, RAID controllers, basic switches etc. with support from senior technicians in Tamworth

Desirable skills:

  • Windows Server 2008/2008R2/2012 (An understanding of infrastructure topology)
  • Citrix (Ability to trouble shoot connection issues)
  • Backup solutions and storage systems (An understanding of what a backup solution looks like and why it is in place across technologies such as Symantec, BackUp Exec and Cloud offerings)
  • LAN and WAN technologies including, TCP/IP, DHCP, DNS, IP Addressing, VPN, switching, routing, wired and wireless access
  • Knowledge of support of bespoke applications, how to approach a vendor and acting as a liaison between the client and vendor where required

Education and qualifications:

  • Educated to at least A Level standard or equivalent. To include GCSE Maths and Englishgrade A-C.
  • CompTIA A+ maintenance of PC’s, mobile devices, laptops, OS and printers
  • CompTIA N+ network admin, network installations, cable installations
  • HP hardware / server accreditations
  • CCNA

Background:

  • At least 12 months previous technical support experience in a busy customer lead helpdesk
  • Ideally from an IT services business
  • Maybe from a customer services role

Opportunities:

This is a fantastic opportunity to join an expanding company who actively encourage the personal development of their employees. Working in a fast paced environment, supporting the latest technologies, this is a prospect not to be missed, where the ability to innovate and deliver results will be rewarded.

Site Support Analyst - London

Package: Competitive salary and pension

Job type: Permanent

Company Overview:

Quiss Technology is a dynamic and successful nationwide IT services company, renowned for providing on-premise and outsourcing solutions to a wide range of business sectors. An exciting opportunity has emerged for a Site Support Analyst to be based on site at one of our London clients.

Role Overview:

Responsible for providing desktop support on a range of windows, application and hardware problems. Based on site as a dedicated resource, you will provide a professional support service with a positive customer centric approach.

Duties and responsibilities include:

  • Providing site based desktop support services to our client, working in conjunction with our Tamworth Helpdesk. Proactively managing calls on our Service Management system and receiving escalated calls from colleagues
  • Confidently installing, diagnosing, repairing, maintaining and upgrading all PC hardware and peripheral equipment together with their associated software applications
  • Providing a first line response for local server problems
  • Carrying out project work as and when necessary
  • Managing your own call queue within specified SLA’s
  • Responsible for service delivery and call resolution as part of your call group
  • Always taking a quality approach to resolution
  • Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage
  • To contribute to SMART sessions, making the most out of your 1-2-1-‘s with your leader, thus taking responsibility for sharing your current and future career goals
  • You will be a key point of contact for the client, with responsibility for carrying out regular ‘floor walks’ and proactively responding to and dealing with other on site issues that may arise
  • You will receive support and backup from site and field based personnel and from our Senior Helpdesk Analysts based in Tamworth
  • You may also be required to carry out any other duties which may reasonably be require
  • A site based role primarily where travel to other central London sites may rise on occasion

Personality:

  • A proactive problem solver with strong technical and customer facing ability
  • An effective communicator, one that is confident in their own ability
  • A keen eye for detail and committed to getting the best results first time
  • Dedicated and focused
  • Well-spoken and presented
  • Strong time management and work output skills
  • A Logical thinker
  • Organised and methodical in approach
  • Engaging and able to work as part of a team
  • A people person
  • Mature and calm in approach
  • Respectful of other’s opinions

Essential skills:

    • Active Directory (creation and management of user accounts within AD)
    • An effective communicator, one that is confident in their own ability
    • A keen eye for detail and committed to getting the best results first time
    • Dedicated and focused
    • Well-spoken and presented
    • Strong time management and work output skills
    • A Logical thinker
    • Organised and methodical in approach
    • Engaging and able to work as part of a team
    • A people person
    • Mature and calm in approach
    • Respectful of other’s opinions

Desirable skills:

  • Windows Server 2012 (troubleshooting and an in depth understanding of an infrastructure typology)
  • Azure on line backup solutions and storage systems
  • LAN and WAN technologies including, TCP/IP, DHCP, DNS, IP Addressing, VPN, switching, routing, wired and wireless access (troubleshooting network performance issues)

Education and qualifications

  • CompTIA A+ maintenance of PC’s, mobile devices, laptops, OS and printers
  • CompTIA N+ network admin, network installations, cable installations
  • Level 3 Diploma in ICT Professional Competence
  • MCSA (Windows Server 2012 or O365 or Windows 10)
  • MCSE Productivity or Cloud Platform and Infrastructure

Background:

  • Demonstrating a proven ability to troubleshoot effectively from first principles over a broad range of generic and bespoke business applications, network and printing
  • At least 4 years previous technical support exposure
  • Ideally from an IT services business
  • Maybe from a customer services role
  • Maybe from a hospitality background
  • Maybe from a retail background

Opportunities:

This is a fantastic opportunity to join an expanding company who actively encourage the personal development of their employees. Working in a fast paced environment, supporting the latest technologies, this is a prospect not to be missed, where the ability to innovate and deliver results will be rewarded.

If you wish to apply, please use the ‘apply for a position now’ button and add the position applied for in the subject field. We look forward to hearing from you.

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