We are enjoying growth and financial success, and are continually on the hunt for high calibre individuals with a ‘can do – will do’ attitude. Could that describe you? Are you motivated and enthusiastic and looking potentially for your next challenge? If so, why not take a look at the vacancies that we have here at Quiss and contact our Head of Talent Management at recruitment@quiss.co.uk.

Helpdesk Analyst - Tamworth

Package: Competitive salary and pension

Job type: Permanent

Company Overview:

Quiss Technology is a dynamic and successful nationwide IT services company, renowned for providing on-premise and outsourcing solutions to a wide range of business sectors. An exciting opportunity has emerged for a Helpdesk Analyst to join our team based at our Head Office in Tamworth, Staffordshire.

Role Overview:

Responsible for providing telephone and remote access support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support.

With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily network administration tasks.

Duties and responsibilities include:

  • Providing a first response telephone and remote support to clients, logging calls on our Service Management system or by receiving calls from colleagues
  • Managing your own call queue within specified SLA’s
  • Competently resolving technical issues for clients
  • Always taking a quality approach to resolution
  • To be mindful of client’s pressures and to proactively deliver customer satisfaction
  • Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage
  • To contribute to SMART sessions, making the most out of your 1-2-1-‘s with your leader, thus taking responsibility for sharing your current and future career goals
  • You may also be required to carry out any other duties which may reasonably be required

Personality:

  • An effective communicator, one that is confident in their own ability
  • Keen eye for detail and committed to getting the best results first time
  • Dedicated and focused
  • Well-spoken and presented
  • Strong time management and work output skills
  • A logical thinker
  • Organised and methodical
  • Engaging and able to work as part of a team
  • A people person
  • Mature and calm under pressure
  • Respectful of other’s opinions

Essential skills:

  • Active Directory (managing user accounts within AD)
  • Group Policies (what are they, how they are enforced)
  • MS Exchange 2013(management of user accounts, ‘how do I’ support advice, access requests)
  • MS Exchange 2010 (management of user accounts, ‘how do I’ support advice, access requests)
  • MS Office 2010/2013/2016 (‘how do I’ support advice, basic trouble shooting)
  • MS Office 365 (management of user accounts, ‘how do I’ support advice, access requests)
  • Terminal Server (trouble shooting connection issue)

Desirable skills:

  • Windows Server 2008/2008R2/2012 (understanding of an infrastructure typology)
    Citrix (trouble shooting connection issue)
  • Backup solutions and storage systems (understand what a backup solution looks like and why it is in place across technologies such as Symantec, BackUp Exec and Cloud offerings)
  • LAN and WAN technologies including, TCP/IP, DHCP, DNS, IP Addressing, VPN, switching, routing, wired and wireless access (a basic networking understanding)
  • Knowledge of application support (how to approach a vendor, acting as a liaison between the client and vendor)

Education:

  • Educated to A Level or equivalent standard with at least Maths and English GCSE grade C or above
  • Industry qualifications such as MTA, CompTIA A+, MSCA Win Server or equivalent but possible and MCSE

Background:

  • At least 7 years exposure gained from and IT Services background (worked with customer SLAs and standards such as ISO27001)
  • Customer centric background

Opportunities:

This is a fantastic opportunity to join an expanding company who actively encourage the personal development of their employees. Working in a fast paced environment, supporting the latest technologies, this is a prospect not to be missed, where the ability to innovate and deliver results will be rewarded.

Site Support Analyst - Nottingham

Package: Competitive salary and pension

Job type: Permanent

Company Overview:

Quiss Technology is a dynamic and successful nationwide IT services company, renowned for providing on-premise and outsourcing solutions to a wide range of business sectors. An exciting opportunity has emerged for a Site Support Analyst to join our team based on site at one of our clients offices in Nottingham.

Role Overview:

To provide localised desktop support within a managed service client’s head office in Nottingham and to their additional 10 remote sites across the UK (soon to be 11) for approximately 850 users on a range of Windows, application and hardware problems.

Duties and responsibilities include:

  • To troubleshoot effectively from first principles over a broad range of generic and bespoke business applications, network and printing problems
  • To install, diagnose, repair, maintain and upgrade PC hardware and peripheral equipment together with their associated applications
  • To be a point of contact for the client with responsibility for managing a personal call queue
  • To maintain stock levels and receive deliveries, checking off stock into inventory
  • You will receive support and backup from senior site and field based personnel and from our 2nd and 3rd line teams based in Tamworth
  • You will be able to manage your own queue within specified SLA’s

Personality:

  • A proactive problem solver with strong technical and customer facing ability
  • An effective communicator, one that is confident in their own ability
  • Keen eye for detail and committed to getting the best results first time
  • Dedicated and focused
  • Well-spoken and presented
  • Strong time management and work output skills
  • A logical thinker
  • Organised and methodical
  • Engaging and able to work as part of a team
  • A people person
  • Mature and calm under pressure
  • Respectful of other’s opinions

Essential skills:

  • Windows 7 and Windows 10 competencies
  • HP desktop and laptop diagnostics experience focused on the hardware side
  • LAN and WAN technologies including, switching, routing, TCP/IP, DHCP, DNS, IP addressing, VPN, Wireless etc
  • Office 2016 support

Desirable skills:

  • Apple iPhone/iPad connectivity support exposure
  • Knowledge of VMware
  • Knowledge of legal applications such as Bighand, Winscribe, Axxia and Laserforms

Education:

  • Educated to A Level or equivalent standard with at least Maths and English GCSE grade C or above
  • ITIL foundation (desirable but not essential)

Background:

  • 3 years proven experience in a desktop support role, preferably within the service industry working with the above named technologies
  • Your experience may extend to supporting a Server 2008 R2 on premise environment, but you should have a sound knowledge of network topologies including Active Directory, Group Policy, Exchange, file shares and permissions in order to ensure that desktops, mobile devices and other typical IT equipment interacts seamlessly with the infrastructure

Opportunities:

This is a fantastic opportunity to join an expanding company who actively encourage the personal development of their employees. Working in a fast paced environment, supporting the latest technologies, this is a prospect not to be missed, where the ability to innovate and deliver results will be rewarded.

Purchasing Support Administrator - Tamworth

Package: Competitive salary and pension

Job type: Permanent

Company Overview:

Quiss Technology is a dynamic and successful nationwide IT services company, renowned for providing on-premise and outsourcing solutions to a wide range of business sectors. An exciting opportunity has emerged for a Purchasing Support Administrator to join our team based at our Head Office in Tamworth, Staffordshire.

Role Overview:

To research, evaluate and purchase products/services to resell to our corporate clients or use internally for everyday operations.

With the ability to grow strong supplier and customer relationships, in time and with training, you will be responsible for carrying out a range of daily purchasing tasks.

Duties and responsibilities include:

  • Use of a service management system to generate purchase and sales orders
  • Liaise with network and field engineers to determine parts or products required to resolve a customer fault/request
  • Independently spec and purchase goods and services required for internal and customer use
  • Help the purchasing supervisor and manager in working to a monthly support budget
  • Produce quotations for our customer base
  • Help the sales team with enquiries for pricing and also processing of the teams purchase orders
  • Obtain the best price and availability option on all products/services purchased using a RFQ process
  • Retrieve courier details from suppliers to obtain “proof of delivery” to ensure items are delivered within the requested time frame
  • Help with maintaining accurate stock figures, to include GRN’s for direct delivered items
  • Helping to maintain a renewals database
  • Place contracts with third parties, where SLA’s and contract terms are monitored and within time learn to negotiate with third parties
  • Build and maintain a supplier grading database to evaluate supplier performance
  • Provide reception support when required to cover periods of holiday and sickness

Personality:

  • A proactive problem solver with strong technical and customer facing ability
  • An effective communicator, one that is confident in their own ability
  • Keen eye for detail and committed to getting the best results first time
  • Dedicated and focused
  • Well-spoken and presented
  • Strong time management and work output skills
  • A logical thinker
  • Organised and methodical
  • Engaging and able to work as part of a team
  • A people person
  • Mature and calm under pressure
  • Respectful of other’s opinions

Essential skills:

  • General IT skills
  • Good communication skills both written and verbal
  • Able to work as part of a very busy department and team
  • Solid customer services ability and clear telephone manner

Desirable skills:

  • Microsoft Office skills, to include Word and Excel
  • Has a passion to learn and develop their IT knowledge within a purchasing environment

Education:

  • Educated to GCSE with at least Maths and English GCSE grade C or above

Background:

  • Dealing with customers both verbally and via email
  • Experience in a similar role
  • Appreciation of an IT services business

Opportunities:

This is a fantastic opportunity to join an expanding company who actively encourage the personal development of their employees. Working in a fast paced environment, supporting the latest technologies, this is a prospect not to be missed, where the ability to innovate and deliver results will be rewarded.

Why should you join us?

Being part of the Quiss team is rewarding and provides you with a clear career path, to follow at your own pace. Our core values allow individuals to fulfil their potential, fully supported by our leadership team and Talent Management function.

At the very heart of our culture, our family values of loyalty, commitment and honesty allow all members of the team to follow their ambitions and achieve their goals with the appropriate level of guidance and support. From associate Helpdesk Analysts joining us directly from college or university to our most senior Systems Consultants, your career and its development is taken seriously and is reviewed in a structured and pragmatic way.

Since we started out in business in 1988, we have enjoyed continual growth and financial stability. We are committed to placing a proportionate amount of profit back into the training and development of every member of staff. As such, every member of the team is encouraged to gain industry recognised certifications such a Microsoft MCSE, Cicso CCNP, VCP and CCEA accreditations fully funded by us. This commitment is recognisable through our continued Microsoft Gold Partner status (2 Gold and 3 Silver awards) that are reliant on qualified staff.

Not only do we develop and train team members technically but we also have a soft skills focus as increasing your communication, leadership and business skills are equally important to us.

Our flexible approach to working enables the entire team to work hard whilst retaining the appropriate work / life balance. Our flexible working ensures that you can make that children’s play, go to football practice or attend a concert on time. We are connected to a great motorway network and are minutes from a train station at Wilnecote or Tamworth.

Call or email us at recruitment@quiss.co.uk to find out more.

If you wish to apply, please use the ‘apply for a position now’ button and add the position applied for in the subject field. We look forward to hearing from you.

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