Leading the executive and senior teams and creating and maintaining the firm’s culture.
Andy is a hands-on MD with an extensive knowledge of both the IT sector and the issues clients face – ensuring he is well-placed to offer effective solutions which improve business efficiencies and provide time and cost-savings.
Andy enjoys listening to rock and country music and is the proud owner of eight guitars which he hopes to one day play as well as his idol, Slash – the former lead guitarist with Guns n Roses. He likes to keep busy and spends his spare time watching West Ham, indulging his passion for classic cars, growing vegetables on his allotment, building valve amplifiers and reading books.
Charmaine works closely with our sales, technical and engineering teams to achieve the best price for all the equipment needed for new client rollouts and refresh projects for clients renewing their contracts.
She recently achieved Charter status as a Member of the Chartered Institute of Procurement and Supply (MCIPS), demonstrating her commitment to the senior role she now occupies.
Charmaine enjoys spending time with family and her avid interest in history sees her visiting sites of antiquity in Greece and Italy.
She is therefore very familiar with the industry and brings with her a vast amount of experience to assist with driving our Support team forward.
She is the first point of contact for our customers and ensures that we are satisfactorily managing all escalations, that our helpdesk are focused on the right calls at the right time and managing expectations accordingly.
Claire’s spare time is mainly taken up with her 2 young children but when she does have some downtime she enjoys socialising and reading.
His core skills come to the fore when engaged in a consultative role to help clients address strategic issues with their IT systems and infrastructure or help them move their businesses forward.
Our service offering continues to grow and evolve to better reflect the changing needs of our clients. The growing complexity of the solutions delivered ensures Clive is heavily involved in IT audits and the scoping of projects, prior to making recommendations for improvement. Qcloud represents a significant growth area and Clive works with our sales and technical teams to help tailor our hosting offering to the unique requirements of each client, whether it’s Private, Public or a Hybrid solution that works best.
Clive remains personally involved in key account management, always on hand to advise and discuss the merits or otherwise of the ever-changing technical landscape.
Away from work, which isn’t for too long, Clive finds just enough time for a little sport, with golf, squash and football high on his agenda. Like many of the team here in Tamworth, Clive is a Villa fan, but not enough of one to buy the club – so don’t ask.
David has extensive experience and has been involved in the IT Industry for nearly 30 years. After starting his career for ACT Pulsar back in Nov 1982 (became Apricot Computers in April 1983) David moved to the service arm of Apricot (A.C.T. Computer Support later to become Network Si Group Limited) after 5 years. We are now delighted to have David onboard sharing his expertise with all of our clients.
David played basketball for many years and was even capped for England before injury forced him into retirement. He then took up the mantle of referee and has refereed teams like Birmingham Bullets, Manchester Giants along with some international games.
He joined Quiss as a Field Service Engineer in January 1989 when the company was still in its infancy, being promoted initially to Field Service Manager in September 1993. Ian has been in his current role since September 1996.
He enjoys the great outdoors and is also a very keen music fan.
He has covered a range of positions within the service department. Ian is ITIL qualified and in his customer service role, Ian regularly attends client review meetings.
Ian is a family man and keen football fan. His spare time is also taken up on his allotment and his competitive craft brewing.
He provides support on all Microsoft Office applications and creates decustomised document workflow automation, templates and house styles.
With over 14 years experience in the development, delivery and management of IT training on Microsoft and bespoke applications, as well as the custom development of automated Microsoft Office based applications clients are in safe hands with James.
James supports Manchester United and is a season ticket holder, much to the dismay of the vast majority of his colleagues.
Prior to Circyl, Jason founded Ridgian and owned and ran it as Managing Director before selling it to Ricoh in 2015.
Jason is strategy and sales focused within the company and draws on his 27 years in the IT business and broad market knowledge. Coming from a technical background he can empathise with business users, business owners and technical audiences.
In his spare time he enjoys spending time with family and friends, is partial to the odd game of golf, loves music of all kinds – playing piano, listening and attending concerts and is mad on technology gadgets.
Recent technical roles have developed John’s experience of a managed IT services and application hosting, with accountability for the design, implementation, project delivery and support of infrastructure platforms
He is highly regarded by colleagues for his ability to make quick and informed decisions. John combines these skills with good leadership to create a responsive and agile environment in which his team can flourish, delivering client-focussed outcomes.
A big technophile, he consistently introduces innovative technologies to help develop a business and make it more efficient, recognising the competitive advantage it can deliver for organisations of any size, operating in any sector.
Born in Scotland, John is now an adopted Midlander and when not in the office, enjoys time refurbishing and improving his home, sometimes without use of a large hammer.
Matt is also responsible for developing sales of our managed IT services along with the resale of all IT hardware and software.
Although he has a comprehensive technical IT background, Matt is a true salesman, but one who believes in selling clients what they need, not what is easiest for us.
It’s not all sales though as Matt is adept at helping our customers understand how new technology can help them achieve their business goals, which often involves nothing but his expert advice, based on years of experience (he is older than he looks!).
Matt loves his time at the gym and at weekends he still pretends he can ride a motocross bike in the mud.
He brings with him unrivalled experience of building rewarding relationships with law firms and legal sector solutions providers, helping them improve efficiency and increase productivity through the effective use of new technologies.
Nick has worked closely with law firms across the country, of every size, from high street to international brands and has developed a deep and genuine understanding of what law firms need, from both a strategic and support perspective.
A regular networker in legal circles, he is always ready to share his experience with businesses looking to undertake transformational change, migrate to Azure or Office 365 and those just ready for greater stability with their existing infrastructure and systems.
Nick is a keen sports fan, with a lifelong passion for his beloved Wolverhampton Wanderers. Family time is important and has reduced his sports interest to mostly spectator participation, but he can still be found tearing it up on the golf course – literally.
His remit includes developing our hosting facilities and help transition clients from on premise to Cloud-based solutions.
In his new role as Head of Cloud Services, Paul not only manages our own dedicated hosting infrastructure, but also works closely with our sales team to develop the commercial offering of our Cloud-based solutions. He is also responsible for ensuring adherence to ISO 27001 policies and procedures within the data centre and for maintaining its technical documentation, together with resource planning for our Cloud services.
Paul believes that high quality client services will remain a key driver to our continued success and expects to play a significant part in our future success. When away from long hours in the office, this dedicated father of two enjoys spending time on his vegetable patch.
Having come from a technical background, Rohen is continually intrigued at the way in which new technology can be deployed to propel a business forward or improve the customer experience.
Challenging the sentiment of “we have always done it like that” is often the first step in this journey!
Rohen enjoys building, mentoring and developing technical teams so they are empowered to achieve great things, especially through collaboration. Having a clear set of common goals that are communicated and shared business-wide, has been the foundation to previous success.
Outside of the office, Rohen enjoys spending time with friends/family, mountain biking, swimming, socialising and more recently, learning to ski, although he is yet to master his unicycle! When he sits down he loves to read or watch sports such as NFL, Rugby and UFC.
Simon has worked at all levels of service delivery including Incident Management, Problem Management and Transition Management before moving into leadership roles, giving him an excellent all round view of ITIL.
With many professional qualifications under his belt including ITIL and Prince 2 Practitioner, Simon’s responsibilities include leading the service desk, site engineers and field teams.
Simon is a self-confessed geek and when he does get some free time enjoys gaming or reading a good sci-fi novel. He’s also a festival fan and tries to get to Glastonbury every year (if he can get through the nightmare of the ticket purchase!). He is also a long suffering Bolton Wanderers fan.
With primary responsibility for the recruitment and retention of staff, and the development of internal working systems, she works closely with the other directors on product development and service delivery.
Suzanne is a serial investor in new business start ups and acts as a business angel to a number of IT related companies. She is also passionate about music and reading and actively involved in charity work.
As well as managing our partnerships with leading telephony manufacturers like Avaya & Mitel together with service providers like Exponential E, Virgin, TalkTalk, BT, Vodafone, O2, and Claranet.
Terry brings over 29 years’ experience in the telecommunications industry into our portfolio. His knowledge is being widely used to help both our existing and growing client base to understand the benefits of converged telephony, VoIP and hosted voice solutions to their businesses.
He also enjoys the outdoors but non strenuous activities such as clay pigeon shooting and fishing. On occasional days he can even be found in the odd bunker on his local golf course when he can get out for a round of golf.