ENQUIRIES 0845 128 0052
Our helpdesk, which is based at our head office in Tamworth, forms an integral part of our business and provides unlimited support for all of our users from 8am - 6pm, Monday to Friday. Although this facility is included in our managed service solutions, it can also be provided as a standalone product which we call Helpdesk Plus.
As standard, Helpdesk Plus covers your server and workstation operating systems with most mainstream user applications also being included. All problems are rectified within predefined timescales and by the most appropriate response mechanism, for example, telephone, remote access or on site visit. Business application support calls, which are optional, are resolved in the same manner and where appropriate, passed on to the specialist service provider.
Our helpdesk staff are qualified technical people and not just message takers which means we achieve very high first time fix rates over the telephone. We target that 100% of all calls logged fulfil the service levels.
On a quarterly basis a dedicated account manager will review the calls and service level statistics with all of our clients.
To discuss your individual requirements Click Here
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