Because every business is unique we offer different levels of support. You might have an in-house IT resource, but need help beyond traditional support agreements for this reason we provide Support Plus.
Support Plus is specifically designed to support and enhance your existing IT resource and deliver improved support for your users. By bringing together a broad range of skills and experience, it represents a cost effective way of providing your business with core IT support services. Importantly it is inherently flexible; allowing it to cope easily with the future requirements of your business as it changes or grows.
Support Plus is a contract based investment and includes the standard service elements with uplift for any optional services that you need, such as user training, disaster planning or consultancy.
The contract starts with our Network Optimisation Programme. This allows us to audit and document your network and highlight any outstanding issues that must be resolved. This process ensures you have a stable, functional and risk free network environment.
As standard, Support Plus covers your servers, desktops, laptops, printers and active networking equipment, including switches and routers. It also covers Microsoft and Apple operating systems and most mainstream user applications.
Throughout the term of the contract, problems are rectified within predefined timescales and by the most appropriate response mechanism, which might be by telephone, remote access or site visit. Business application support calls, if included, are resolved in the same manner and where appropriate, passed on to the specialist service provider. All of your users will have direct access to our helpdesk during normal working hours to help resolve any faults.
If a more traditional annual hardware and software support agreement suits your business better, we offer a comprehensive range of packages that can be tailored to your specific needs. These include agreements to cover your desktops and servers, with remote or on-site support.
If you would like to know more please call us.
To discuss your individual requirements Click Here
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