Quiss setting new standards in technology

How does it work?
Support Plus is a contract based investment that is structured on a per user, monthly basis.  It includes the standard service elements with uplift for any optional services that you need, such as user training, project management or consultancy.

The contract starts with our Network Optimisation Programme.  This audits and documents your network and as a result we will resolve any outstanding issues.  The programme ensures that you can have a stable, functional and risk free network environment shortly after contract commencement.

What's Included
As standard, Support Plus covers your servers, desktops, laptops, printers and active networking equipment such as switches and routers.  Microsoft and Apple operating systems and most mainstream user applications are also included. 

All problems are rectified within predefined timescales and by the most appropriate response mechanism, for example, telephone, remote access or on site visit.  Business application support calls, if included, are resolved in the same manner and where appropriate, passed on to the specialist service provider.

All users have direct access to our helpdesk during normal working hours for fault resolution.

On going performance management
On a quarterly basis your account manager will review the service level statistics with you.  We target that 100% of all calls logged fulfil the service levels.

Download the PDF or email enquiries@quiss.co.uk for further information