Fully managed support is fast becoming the preferred option for businesses that either do not have an in-house IT team or simply feel that managing their team is detracting from core activities.
A managed service can encompass all the aspects of strategic and operational support that modern businesses require. This level of service can be supported with guaranteed service level agreements, including financial penalties against the provider if these are not met.
What are the main drivers for considering change? There are plenty to choose from; performance, cost, internal knowledge and understanding, or simply an inability by the in-house team to deliver acceptable standards of support to manage the business's IT.
Our managed service solution, Works, provides a range of support to all levels of the business from both operational and commercial aspects. This service could range from day-to-day user support provided by our Tamworth-based helpdesk through to assisting clients identify new technologies or services that may benefit their business.
Outsourcing your IT can provide your business with:-
Guaranteed service delivery with enhanced Service Level Agreements
Provision of a stable and secure IT infrastructure with 24 x 7 x 365 support
Access to a highly skilled technical resource that most businesses simply could not afford to employ
Complementary support for existing IT personnel
Financial predictability through fixed cost contracts (based on user count)
Professional disaster recovery and business continuity provision which is becoming a basic requirement of regulatory authorities
Higher level of user support and satisfaction provided by unlimited access to a helpdesk with the option of extended hours cover
Focused training delivered by our team of qualified Microsoft trainers
Call us and let us help you decide which level of support is right for your business.